JD Sports

Staff was great, friendly and considerate in sorting out issues with my online order and offered suggestions. They were approachable and helpful in clarifying information. Overall, awesome team.

Need completely new staff. Took a pair to the desk and asked for a size because no one was actually doing their job. Then stood around for 5 minutes waiting while they stood around talking to each other. Walked out and went elsewhere.

Customer service is terrible, lots of staff walking around like secret service agents talking into their two way radios but we sit here twiddling our thumbsBetter off buying on line

Poor customer service over the phone from head office . Still waiting on a reply from my missing shoes. Even after I resent my email because they said they didn't get it even though I'm replying to their email.Their in-store customer service on the other hand is great.

Worst Customer Service, Rude Staff. Seeing other reviews it looks I'm NOT the only one who had this experience

So bad service.The kids that work there have no idea.

Everything ok until you need to exchange/refund something, my husband bought me a nike jumper for Valentine s day, which I wanted to exchange for something else as he didn’t find the right colour (pastel pink wasn’t available)So the day after I went with my gift receipt and found a nice set to exchange with, I had and outstanding balance of 30$ so I asked to refund that, I got told they couldn’t do it as they need the original receipt, I said ok, pls keep them on the side for me I will come back tomorrow.Today I go back with my original receipt and my husband’s card, which wasn’t specified from staff member yesterday, but I thought it’d been a good idea, and I ask to do the exchange, the items were put back on the floor and I had to pick them again myself, so then I go back to the counter and the girl tells me that the card is not matching with the one on the receipt, this is because my husband paid through the phone and of course I can’t come with his phone!Then I ask to see the manager, who makes me call my husband to get the numbers on the card through the apple wallet SERIOUSLY????I work in retail and I never made someone feel so distressed as they did to me today. DEFINITELY NOT COMING BACK!!!

Girls on the counter were very busy talking while the customers are waiting. When requested, we were told to wait for our turn

Found the store manager Sav extremely rude and quiet nasty. All over a slightly damaged cardboard box. She had no desire to help us achieve the results we came into the store for. The attitude we received when we questioned her decision was quiet frankly embarrassing. Thousands of dollars have been spent in your store and we would have continued this for years to come. Unfortunately we have no desire to return to your store with such disgusting customer service.

Its basically a teenage retreat with shoes and clothes on display. Good luck if your looking to buy something.