Bupa Aged Care Pottsville Beach

My auntie has been staying in Bupa Pottsville for the past 4 months & every time I see her she could not be happier with the care she is receiving. Thanks to the team.

experienced communication problems many times, last time they could not even be bothered to reply to a feedback, very disappointing!

We were made a lot of promises by the person doing admissions when my mother was in for respite which sounded great. It was what we were looking for.None of them were carried out. In retrospect it seemed like just a blurb to get her in there. At one stage they didn’t even have food for her, they ‘forgot’.They agreed that all prescriptions and medical needs would be supplied by me and yet we’ve received a bill from a pharmacy we refuse to deal with. They can pay it to make up for the missed meal and unfulfilled promises.Extremely disappointing experience. I’d give 1 star except that some of the staff seemed great. Management seems to be the issue and that’s confirmed after reading a staff review which basically says they don’t care as long as they get paid.