Eagers Holden Service Department

After waiting 2 hours , the car was returned, but the horn still didn't work, there was no explanation, of what had been found, I was simply told that, eagers would contact me,to explain, but have not.This is a safety issue ,but your firm is not interested,A d your service managercis notcavailable, to try to help ac

Booked in a service for my 4x4 2 weeks in advance. Called the day prior for confirmation to be told it was never booked in, even though we had an email confirmation. We took out a service care plan when we purchased our car through Easy Auto, we also had $500 credit towards tyres which we were meant to get on the service. Told by 2 different managers they would call Easy Auto to organise the service to be prepaid so we wouldn't lose out on the service and tyres as it was an error on their end not ours... Never got a call back. Called numerous times to be told the manager isn't in. Poor service. Lost out on a service and $500 towards tyres even though we had already paid for it when we purchased the car because of an error on their end.

Terrible company to bring your car to. They are a revolving door of a 3 week wait for an appointment, wait there all day, find out they just looked at it and didn’t do a simple diagnostic - literally what it was booked in for 3 weeks beforehand and was there from 8am to 5:30pm for but they did nothing except park it out back and lie about how long it takes to do a simple diagnosis. They are actively lying and putting it off to avoid the trouble of a warranty claim.

UPDATE: Brakes started squeaking after getting the front brakes repaired, holden told me it was $700 and the rear brakes had seized, took it to Dan at autotune down the road who found and fixed the problem and it was that Holden never put a paste on when replacing the front brakes to prevent squealing!! So not only did they cause the problem but they then tried to charge me $700 for a problem they completely made up! Never ever ever take your car here and if you do, get a second opinion because Dan is 30 seconds down the road and saved me $700.If you’re looking for a sign to take your car elsewhere this is it. Had repairs done and immediately when taking my car home it started making a squeaking noise. After sending enquires weekly and calling just to be told someone would contact me back (no one ever did) I finally was able to arrange to take it back in two months later so they could fix what they did for it to start making this sound. They then told me it’s a $700 fix for a problem that apparently wasn’t seen when getting it fully serviced OR when they had it for other repairs but also conveniently happened the day I picked it up from eagers holden.Later spoke to people that have had the same issues with eagers holden and gone to other mechanics and been told there’s nothing wrong.Additionally their customer service is poor and their communication is non existent.

Very unhappy with service. To me the team was not friendly. I received my reminders through text message a few days before. On service day went to check in my car and they had no record of my booking then proceeded to say they needed the car overnight. No notice of this was given.My car was serviced and the team came back with a thermostat leak. I had this problem with them around 6months ago and got them to repair it. After showing them these records of their work they came back to me with an answer that it was just residue from the last service with was over 6months ago. So either the team isn’t doing a quality service and check which would have left me out of pocket for no reason.

I called their service department to obtain a colour reference code. They were polite, prompt and helpful.

The service last week I had on my vehicle went adequate, compared to the reviews i skimmed through before the service took place. However, I was told I was going to receive a message/call 5 days ago from Eagers Holden regarding the amounts for the relevant parts I needed. However, I received no contact from them. I have tried to contact them regarding amounts for parts and booking my vehicle in again, unfortunately they failed to answer (multiple times) and/or failed to return contact. I completely understand that there is online booking although how else can I know pricing and book at the same time.This was my first time at Eagers Holden with the view to be an ongoing and long term client, such a shame to see they lack the ambition to retain their clients.

Great people, very professional and efficient. Pleasure to go to people who know cars. Thoroughly recommended.

Purchased a Trailblazer and after 120,000 Km transmission failed. Several Emails and phone calls no response