Wellpet Mountains Animal Hospital

Amazing customer service, the practice manager is such a sweetheart and very understanding of my dog. I recommended their pet hotel to a family friend and their dogs had an amazing time. Very caring and understanding when their 2 little ones have strict dietry requirements. Contacted them with updates. The vets are lovely and took their time with my dog who has really bad anxiety, they got to know him and let him trust them.

We took our Jack Russell to Dr Yap as he had a bacterial infection and was very unwell. Luckily there was a cancellation on the day and they could accomodate quickly.I found Dr Yap to be be extremely knowledgeable, honest, and thorough and we are very happy with his workup and services.Our dog has since had long overdue dental work at this clinic with great results. The nurses and admin are also very friendly.Highly recommended!.

Such a bad experience boarding my dog there this time. They put on a good act about caring for your animals but really don't at all. My dog stayed 3 days. She went in healthy, happy and confident and came out scared of everyone including us and was injured. She was suppose to be housed alone with our other dog. I don't think she was. Please don't board your dogs here. I would hate this to happen to anyone else.

Avoid like the plague. Practice seems to be glorified kennels with FIFO vet occasionally. Junior nurses seem to be in charge, no practice manager not in another office, Dr Yap supposed to be in charge per NSW Vet Practice Board but unknown per their website. Very junior vet managed to rip out virtually every tooth in my elderly dog without slightest attempt to phone me for prior approval (which I would never have given). Thanks to them he is now not eating or drinking & refusing water & meds. To top it off we got booted out (late of course) @ 5.30pm without ever seeing the responsible compassionate professional" despite spending 1

We have a cat that has a very difficult diet because of extreme allergy problems and this was not a problem at all for boarding her. I don't think our kitty missed us at all. Will be more than happy to board her here again. Staff exceptional.

My fur baby Hamish loves going to doggy daycare and the staff are great and they look after him really well.

Great set up. No waiting friendly staff

The pet hotel was nice enough, but they could not locate our dog's blanket which we left with her. When we chased it up we were promised it would be sent back in the mail, but it never was. So, average customer service.

Staff always professional and genuinely sincere, compassionate and caring. Would highly recommend the veterinary care and boarding services provided.

Where do I start !!Firstand foremost I want to give the biggest accolades of thanks, praise and appreciation to Claire and Jess.Claire is my earth Angel that looks after my fur baby dog Mischa at Blaxland.Claire is so professional, compassionate, caring and knowledgeable and I could go on and on with everything she does for Mischa and myself.Well Pet Vets are so fortunate to have such an amazing vet nurse being Claire who works at the Blaxland practice.Jess is another earth Angel that looked after Mischa before Clair.Jess moved down to the Penrith practice and Claire took over the care of Mischa. Jess has all the amazing qualities that Claire has and I feel so safe, reassured and totally at ease leaving my fur baby in their incredibly capable hands.Both these beautiful young women inside and out go above and beyond with their duty of care for their patients and their owners.Thank you is so easy to say but I love my fur baby so much and my fur baby loves both these amazing vet nurses.I will forever be grateful for the care over the years that both these vet nurses have given my fur baby and myself.CLAIRE AND JESS YOU ARE LEGENDS.