Original Mattress Factory

Twice I’ve been here in the last month and it has been such a lovely, friendly experience. They were polite & attentive. I would return and highly recommend. Thank you OMF Prospect.

Paid in full for a mattress at the Rutherford store & told that there were 5 of that particular kind in Sydney & it would take 2 weeks to arrive. Phoned store at nearly the 3 week mark as no-one had phoned to say the mattress had arrived & was told the mattress had still not arrived from Sydney which at the very most is 3 hours away. Was told the flooded roads were the cause of the delay but the floods & roads had reopened before the day we had even travelled to the Rutherford store chosen the mattress & paid for it???? So I can’t see how using the floods would be a v excuse. If we were told it was still not going to be here by almost the 3-week mark we would have purchased a different mattress at a different store.Staff not helpful - only offer excuses for extremely poor service. When purchasing the mattress the lady came across as rude! The lady who took my phone call with the American accent also came across as very disinterested in finding an answer as to when exactly the mattress would arrive from Sydney.

We came in a couple of weeks to the Prospect store for new beds and mattresses for our teenage girls. We were served by Barbara who was very knowledgeable and helped us choose the right beds. Delivery was prompt and went according to plan. Our teenagers are very happy - thank you!

Came in here looking for a decent mattress. We were served by Kylie and she is absolutely lovely! She helped us pick the perfect mattress and was so patient with us as we tried them all. Thank you so much for such a positive experience!

All employees had great manners and were very helpful.

What a great experience. Lovely customer service, both ladies were very friendly and knowledgeable. They knew exactly what we were looking for. So grateful we didnt have to shop around.

Went into the Ballarat store to have a look at a bed and mattress for my daughter. The service I received from Simone was fantastic. She was very friendly and helpful with great advice. I loved the fact that she was not pushy at trying to make a sale. She looked after us and my daughter is very happy with her new bed and mattress. Thanks Simone

Excellent customer service, led to a sale.Had been to 2 different mattress stores with rude salepeople, Kylie at OMF was amazing from the moment I entered the storeAttentive, informative & personable, the Gold standard of customer service.I spent more than I had budgeted, purely due to the service received.

Excellent service, great product knowledge, friendly and non pushy. Good range. Good shopping experience.

Great service from Virginia and her colleague(apologies for forgetting her name).Very informative, honest, responses relevant to our questions and not at all pushy. A great and genuine experience as a customer. On top of that, we feel we have secured a quality product at a very responsive priice. Highly recommended.Thank you and well done!