Kingston Family Clinic

I really don't like nor appreciate the merger with Brighton Medical Centre. Brighton Medical Centre was way better with service and customer care. I have to attend this sub-par clinic because my GP of 3 years is now there. This Clinic has no one answer when I call, I am directed to an online booking system (which is CLEARLY MADE FOR STAFF NOT PATIENTS i.e. Script Only - Try to book with regular doctor or explain to patient this may be a one off with another doctor for today" and the Short and Long appointment options are ludicrous - PEOPLE ARE NOT DOCTORS AND DO NOT KNOW HOW LONG THEIR APPOINTMENT WILL TAKE as 1-2 heatlh issues could become a complicated issue!!!! This is really unprofessional and just plain dumb!)

Most of the reception staff are rude, inpatient and curt. Ive been attending this clinic for over 10 years and every-time the receptionists are disgruntled and miserable. Getting an appointment is almost near impossible, the only good thing about the clinic are the doctors. New staff would freshen up the place and make it a nicer place to visit. Will not return.

My partner went to this clinic and really horrible experience with their service. Often asking for more clinic appointments which was unnecessary.

Trying to call is a nightmare, on hold for a long time, redirected to the booking team" then greeted by a rude woman who couldn't get me off the phone quick enough

Have been seeing Dr Barnett for years. Love this clinic it is the best. The best feeling is being comfortable with your doctor.

Bro I just want better wait times. You can be booked in for 2:30 and wait until well past 3 to be seen. Like how long can a sick person be told to sit amongst other sick people for.

Reading the front of house reviews…. Not much more one can add really…Funniest thing, there has been a common thread running, yet aside from the boilerplate responses, no real action to address the issues…Sad…

My wife and son were both sick for a week, tried calling three times and no one answered the phone. Eventually booked online via a third party app.The doctor saw them out in the car park due to COVID symptoms even though they had COVID that 3 weeks prior.Took a quick look at them and sent them on their way.Really poor service and clearly not a FAMILY clinic.Will never no go back.

Only attending this clinic because my regular doctor now works here but I do not really like it. Every time I call I am directed to the online portal, but my doctor is not on the online portal despite having worked here for months now and the other doctor from my old practice being on there. Was told yesterday to call this morning to make an appointment, but I’ve been ringing for the past half an hour and only get a busy line tone despite being told to call at this time

I have been a patient at the Kingston Family Clinic for over 20 years. I have no complaints about the doctors, and even though it is hard to get an appointment with a specific doctor, I have come to accept that and book in with whomever is available at the time. However, I find the staff is often rude, uncaring, and unconcerned about their patient’s health. I appreciate that we are in difficult times with staff shortages, I also appreciate that COVID has stressed patients and health workers alike, but the attitude at this practice precedes COVID. My last experience though, is by far the worst.I was ill for quite a few days with either a virus, flu or bronchitis. (I have had 4 COVID vaccines and a Flu vaccine, I am 70). I had several negative RATS tests and a negative PCR test just prior and made an appointment to see a Dr. on Monday at 8.30am. At 8.25am I got a text to say the appointment was cancelled because the Dr was unwell. I had already parked at the clinic by then. Surely they would have known about the cancellation before 8.25am?I went in and, without a hint of apology, they said I could come back for an appointment the following day. I had already been waiting for this appointment for several days so I asked if it could be any earlier as I was really unwell. The answer was “No, and we won’t see you anyway if you have any flu symptoms”. I mentioned I had a negative PCR test and offered to have another PCR. The receptionist said: “that doesn’t matter we still can’t see you”. There was no sorry, no advice as to what to do, nothing. I can understand why patients lash out at such an attitude, but I controlled myself and walked out instead and was very upset. Not only had I got out of bed needlessly, but I now had nowhere to go. Apparently the clinic only sees patients who are well. If you are unwell it is just bad luck.This is at a time when, quite understandably, clinics often don’t take new patients due to staff shortages, so it is not easy to see another Dr somewhere else. I finally managed to get an appointment with a Dr on Thursday at a different clinic where they were happy to see me provided I did a PCR test beforehand, which I did. I am now on antibiotics and have finally started to feel better.Whilst this is the worst incident of duty of care, it is not an isolated case at this clinic. I had a severe attack of vertigo last year and I spent 45 minutes trying to call the clinic first thing in the morning to try to get an appointment. When I finally got through, I was unsuccessful and they were only able to offer an appointment in 3 days, so I spent a full day with the room spinning around me and felt sick for 2 more days when a simple prescription could have prevented that.I have felt for some time that I should change clinics, because of the staff attitude. I will definitely not be going back now. Not that anyone will care. This clinic is now all about business, but they don’t seem to realise that business is about customers and service. I guess they rely on the fact that people will continue to get sick and provide an endless pool of customers.