The Avenue Hospital

A great hospital with excellent Covid screening process and care for patients. The MRI in radiology was excellent to diagnose my damaged ankle and provide immediate feedback to my specialist.Staff are friendly, efficient, and professional.When visiting the hospital please take into consideration extra time required for filling out paperwork.

Most pathetic service ever seen in a private hospital. Much worse than a public hospital. I had gastroscopy procedure to be done and was there at the appointment time of 01:30, didn't get any attention till 05:00 pm. Got so upset that i left without the procedure. it could be because i was referred by Alfred and they are totally money minded people. I just don't understand why they give appointment time. Since everybody has got a time to be attended, why there is so much torture? i understand that in a hospital every patient may take a bit more or less time. But 03:30 hour delay was just not acceptable. Don't know how much more time i had to wait. I was not supposed to eat or drink even water since morning but they truly don't care... These selfish people literally don't care about patient's time and condition...Spoiled my entire day... Please look after yourself and don't get trapped in circumstances like mine...

Firstly I would to commend the wonderful nursing staff, theatre staff, and local physio. Their care during my six night stay following hip replacement surgery was excellent. On the down side one of the main recovery plans is to continually place ice packs or ice in a bag on the very swollen leg, hip, and thigh area and unfortunately as much as I requested, it appeared there was not enough in the freezers as some ice packs brought to me were barely cold. The surgeon kept reminding me during his morning visits to ice the area and I explained why it wasn't happening therefore the massive swelling did not subside during the six day stay. Another issue was the quality of meals was very average (compared to the two other times I'd spent in this hospital in 14 years) mainly the roast pork ordered for lunch/dinner one day and three slices of ham came out on the plate. Once again, the staff are wonderful.

In recently for hip surgery. Room was nice, support was great and would like to call out Michael from the Phillipines who was my night nurse. He was so attentive, caring and a real comfort on the nights I was feeling overwhelmed. Rick who took me to get x-rayed is another absolute ray of sunshine working at that hospital.

I felt privileged to be a patient at The Avenue Hospital, Windsor. The Nurses, Physiotherapists, Radiographers and Orderlies were so caring, professional, cheerful and considerate. I didn’t ever feel like I was a “nuisance” when I had to call for assistance (and help always arrived immediately). The catering staff were also a delight, punctuating the day with their huge smiles and plentiful offerings of meals, snacks and drinks. I only discovered by asking that the nurses were working huge shifts, but their competent attention and smiles never wavered, even at the end of a lengthy and demanding shift. I’d like to thank every person who helped me and made my stay so comfortable. Highly recommend this hospital for it’s impressive level of care and caring.

I spent 3 days in this hospital on in October 2022. For a basic procedure. I unfortunately had a reaction to aniescedic. The staff and Dr,s care was second to none. I very much appreciate the annomous effort all the hospital stuff put in. Around the clock care. Even tho your short on staff. Well managed polite and respectful. The only downside Is sometimes after pressing the nurse call button I had to wait so long for a nurse to come. It could have been crucial.Othere then that cannot fault and would happily go here again

Our 16 year old son underwent an ACL surgery under Mark O’Sullivan and his team . We like to express our gratitude to Mark and the whole team at hospital who made this very difficult journey as easy as they could give the challenges our son is facing .

Such an amazing hospital. I have just woken from Surgery and I am receiving such great care from all the staff. A special shoutout to Marianthi, my ward nurse, who is the living embodiment of Florence Nightingale and is making my recovery so much better.

Keep clear, it’s under renovation s. Unless you don’t want to rest. I was told by the director of nursing I’m in the wrong place if I want a quiet room as that’s something they cannot supply. She was very rude and disrespectful. I ended up being transferred to the free ALFRED HOSPITAL BY AMBULANCE ON THE ADVICE OF A SENIOR SURGEON.Recommend to cancellation your health insurance and tell them why. Without private Heath insurance she’s just a lonely old woman in an empty building.AVOID THIS HOSPITAL AT ALL COSTS.

I can't speak highly enough of the staff and nurses that work here. I got a tonsillectomy two weeks ago and Faye, Marissa and Sarah were incredibly supportive and helpful. These nurses are honestly some of the nicest, most caring, genuine and kind nurses and people I have ever met and received professional treatment and support from. I cannot speak highly enough of them. Marissa and Faye were incredibly helpful and supportive pre and post surgery and gave me tonnes of support. Sarah was super helpful and supportive in the morning when I was about to be released from hospital. The customer service and professionalism was impeccable. Thank you very much Faye, Marissa and Sarah. You are all awesome!