Nick Scali Furniture

DO NOT BUY ANYTHING from Nick Scali.the wait time if forever. There is no message/email/anything for the delay in delivery.The customer service is almost none. do not buy warrantee from them because they use the T&C in the way that makes them clear of service.If I had time, I would have taken them to court, honestly, this is unacceptable.

Nick Scali put us through 14 months of hell. We purchased a very expensive dining set and coffee table in the Tono range. After a prolonged wait time of many months we received furniture with the same name that looked completely different to the display in store. The surfaces were unfinished and did not have any surface gloss and pattern. In addition the surfaces were chipped and scratched in transit, and within months the paint began to peel off.We put in a warranty claim and the attempted to have it replaced. The next 14 months we endured 5 deliveries - each time with the same table tops that did not match the store. We also experienced multiple attempted deliveries where the delivery men came to the house and determined that they couldn’t lift the tables because they were too heavy (why come at all then?).After discussion with the store we were advised that the company had changed manufacturers and would never be able to provide us with the tables we saw in store because they no longer exist.Finally we requested a refund and were dodged by Nick Scali’s team who refused to return our calls or emails. We took the company to the ACCC and DMIRS Consumer Protection which finally prompted them to respond with a refund and pick up the furniture.Don’t spend your money here - the company is borderline fraudulent. This is not a reflection of the O’Conner store - the sales team there were polite and friendly. The broader business is the problem and they need to stop advertising quality products that they can’t provide.

Purely bad business.We purchased a new lounge from nick scali in July, and we’re told it would be a 12 week wait, we were hesitant in waiting that long but decided to proceed, we were handed over the purchase contract which stated an estimated delivery time of 12-16 weeks, when we queried with the salesman he said yeah it’ll definitely be closer to the 12 week mark. While drawing up our order, the wrong lounge was written down, and the wrong prices, we had to sign an emailed amended copy the next day due to the errors. We had an SMS from them in early September saying the couch was in early and we should be receiving mid October, happy days! next communication we received was that it would be delivered 30th November, making it a lengthy 18.5 weeks after we had ordered. We were fed up and had requested to cancel the order and receive a refund of our deposit. Head office was very understanding and forwarded our request to the store manager. The store manager flat out refused the request with no discussion, told me it was “unreasonable not to expect delays” and told me there’s no chance I’d be able to cancel and that I was overreacting. Communication since then has been automated messages requesting full payments to be made and a scheduled delivery time, completely ignoring our cancelation request. We have been waiting for the regional manager to make contact for nearly 2 weeks. Disgusting customer service to say the least and after reading so many complaints of a similar nature I don’t know how this company is still standing. Absolutely beautiful furniture, but by no means worth the headache.

Shocked to receive a message at 2:15pm today demanding our final balance to be paid but website wont work, the accounts team has gone home (Eastern States based) and the stores aren't near to me/open after I finish work. I'm guessing that my order is now going to be cancelled despite the deposit and waiting 16 weeks for delivery. Very upset with this situation.

Same as many other people in here, I was very unhappy with the promised delivery.We wanted to buy 3 tables (dining, coffee and side). We got quotes from local carpenters for making one and the price matched the available ones from Nice Scali. However, the carpenters had a 6-8 weeks of lead time. Nice Scali told us that we can have it in 2 weeks. That was in Oct. But we finally got our tables just a few days ago in late Jan. They kept changing the dates. Why a shop should sell an item when they do not know whether they have it in stock or when their stocks arrive.If we had gone with the local carpenter, we would have helped a small local business and we could have got our tables before Christmas.Double consider before buying products from Nov Scali especially if you can get them made locally.

$5000 Calgary lounge delivered 1st March this year (ordered September 2021, but delivery took a long time due to covid)Damaged as two boys unboxed it and set it up, battery packs weren’t included and LED light that was $600 couldn’t be used. Promised technician would be back one week after delivery. Now week 22 and lounge cannot be used as it was intended. Recliners don’t recline.Empty promises from Nick Scali that have worn thin. We keep getting told someone will get back to us but 22 weeks down the track and we are the ones doing the running around calling and emailing.Utterly disgusted with the dismal service.

I was assisted by the lovely Amee, so professional and knowledgeable. I was given ample time to come to a decision or not! I did indeed purchase a cute 2 seater for the dog and I ☺️

Hard to give a star rating! We found the shop great. Already expected the massive lead-time so not a problem. They have great furniture. Then it comes to the Distribution Centre. Absolute nightmare to deal with. The rules are so ridged makes almost impossible to deal with. 15 calls to the call centre! Found links not working so have to hang on the phone for 30 mins before you get to speak to anyone. No direct number to the shop either. Due to this we will NEVER purchase from Nick Scali again, it's just not worth the hassle and plenty of other stores to take your cash. Poor show for a company in this time of customer focus.

Very nice shopping ambiente with good light, space and not too packed. Professional sales team. Modern design, good materials and lot of customisation possible.I understand the idea of not arguing any discount on top, but should have a fixed staged discounted table climbing with turnover to incentive buying more in one order. As well it would be fair like other stores to guarantee to match lowest own price within 30 days after purchase, as the uncertainty leads to not ordering now but monitoring over some time.Technically there might be reasons as of different subsuppliers not to offer one 5year warranty pack on mixed items like sofa of one type plus armchair of another type, but paying basically double in this case and not customer centric.Old fashion order forms and no electronic workflow, probably as of unstable product delivery process in backend.Would be 4 stars in total but I round up to 5 to hope they improve.