Zamel's Jewellers Highpoint

They helped so much when it came to ordering a ring I really loved. Thankyou

Overall, really good service. I got my ring re-ordered with a smaller size, and when I tried on the sizing rings it was perfect on me, however that size on the trial metal rings was completely different to the ring. The ring was far too big, I got it for my engagement finger and its too big even for my middle finger. I want it resized and a smaller one. But its still really pretty.

Put a necklace in for a quote, went back over week later to find out why I have not had a call. Promised I would be called on the first weekday. Still waiting. Call them up only to have to leave a message.

Staff are attentive and lovely. Bought my Wedding band from here. The resizing of the ring was quick.

Left feeling embarrassed and belittled.Leigh (or Lee) is extremely apathetic and could not possibly be less enthusiastic if they tried.I could not even continue our initial conversation before I needed to leave.I’ve seen more warmth from the cleaners in the food court.Educating your consumers is a key in delivering great service, speaking to them as if they are ignorant children is extremely naive.

This is another place that I've spent too much money on.Testament to the quality of their products as well as their excellent customer service

I came in today looking for some rings and met Tina who was so knowledgeable and attentive. Would highly recommend and be looking to return soon.

The manager of this store has no idea how to do her job. She kept ordering the wrong size ring, then got annoyed when it still didn't fit me. 3 months later, I finally have the correct size. Only because we got another girl in the store to take over.

Very poor customer service. I wanted to look at a piece of jewellery, and asked to try it on. The sales rep asked 'are you here to look or buy?' Obviously, I'd like to try it on before making a decision. So I told her I'd like to try it on first. She put the jewellery away and said 'I'll come back to you later'. Shocking!

I will never be shopping at any Zamels store ever again after the experience I had at this store. I bought an inexpensive piece of jewellery here a few weeks ago, and within two days of wearing it, two stones fell out. I didn't do anything to damage it and literally only wore it for a day. I took it back expecting a no questions asked exchange or refund. But was told the item would have to be sent off to head office to ascertain if in THEIR opinion, the damage was my fault or not. Not surprisingly I heard back from them with the findings that the loose stones was in fact MY fault, that they had decided the thing had been bumped or something. Of course it wasn't the terrible quality of Zamels jewellery!I can definitively say I didn't knock it on anything, had not in fact worn it long enough to cause the wear and tear" they blamed the damage on.This was an inexpensive ring