Rolex Boutique - Langfords Jewellers

Thank you very much Renee! Renee is very professional and being patient to my questions. I highly recommend Renee if you have any questions regarding Rolex watch. Hopefully I can receive contact from Rolex to get my watch soon.

FIRST CLASS EXPERIENCE PERSONIFIED!!!!A huge thanks to Wyatt and his Team at Langfords Rolex Boutique @ Pacific Fair. The service experienced was second to none right from start to finish. The pure professionalism from the staff far exceeded the already high standard of service you would automatically expect when purchasing such an expensive time piece. The initial wait (nearly 14 x months) was far forgotten when I received the call from Wyatt saying that he had obtained my New Blue Submariner, 40 mm, Oystersteel and yellow gold. Thanks again Team Rolex @ Pacific Fair, we will be back!

I was recommended to come see Wyatt at Langfords and showed up unannounced as I was in the area. While Wyatt wasn't working on the day, I was met by Shay. She had just started at the time but was very professional and courteous with plenty of knowledge of individual pieces. We shared a great conversation and I look forward to a piece of her recommendation when the time comes.

It was a great experience with shopping at Langfords Gold Coast store, team members are friendly and patient.David was the sales we spoke with, who was very professional and knowledgeable in watches, he gave us a lot of suggestions when he knew we are choosing parents the 40th anniversary gifts, and accurately helped us to find the suitable watches for them.I will definitely come back to shop there and highly recommend Langsfords for my friends.

Your staff Michael really got serious attitude problem，very impatiently and arrogant. doesn‘t want to serve customer selecting watches or try to sell. understand that there is no stock in store, but your staff did not even provide IPad for us to order. You really need to review your staff performance or reinforce some customer service training.I am a returned customer because I had a good experience last time shopping this time is really a disappointing one!

I recently (28/03/23) had the pleasure of visiting the Rolex Boutique Langfords Jewellers, and I must say that my experience was exceptional. The store itself is beautifully designed and exudes luxury, but what really stood out to me was the friendly and professional service provided by Ella.As a watch enthusiast, trying on the Rolex Explorer 36mm for the first time was a dream come true, and Ella made the experience all the more enjoyable. Her warm demeanour and compliments made me feel valued as a customer.I have been waiting for quite some time to purchase the Explorer, and I am hoping that it becomes available for purchase in time for my wedding in November 2024. I would be honored to wear the Rolex Explorer 36mm on my special day, and I am confident that the team at Rolex Boutique Langfords Jewellers will do everything in their power to make that dream a reality.I also want to give a special shoutout to Jesse, who responded to my email promptly. It's clear that the team at Langfords takes customer service seriously, and I appreciate the level of care they put into every interaction.Overall, I cannot recommend Rolex Langfords enough. If you're looking for a luxury watch shopping experience that is second to none, look no further than this boutique. Thank you to Ella, Jesse, and the entire team for making my visit unforgettable! I hope I don't annoy the staff too much, as I'll definitely be back again! Will be sure to update my review once I have purchased my dream watch!

Michael and Shay were extremely welcoming and professional. They went above and beyond to educate me on the different modifications to the watch models. I can't wait to get my Rolex and many more.

Highly recommend sales Renee, for being patient with me and my husband. Spent plenty of time to discuss with her regarding the watch, and looking forward to get my new watch!

Thank you to Wyatt and the team for always looking after us. My partner and I both got out dream watches for our wedding :) the staff are very friendly and their customer service is 10/10. Kevin & Tehlyn.