Rara Petcare - Soapy Pause｜Belmont

I felt very uncomfortable this morning to be greeted by two brand new groomers.The company has changed hands and the usual groomers have left.The new people where friendly and understood why I didn’t wish to leave my dog with them. Just would have been nice to have been given the heads up before I drove 20mins for my dog’s appointment.

Used to be fantastic with excellent service and good price. My standard Groodle always looked fantastic. New owners and now they quailty is terrible. Did not hygine groom my girl properly and she isnt difficult to groom. I should know i have done it myself.

Absolutely best cut and service I have ever had for my labradoodle, Bijou! Very impressed and the staff were professional, lovely and kind. Felt very comfortable leaving her there. Have found my forever groomer !

Disappointing experience today, rude women that I have not seen before as I regularly bring my dogs here for grooming, in addition to bad experience, the cost $220 for simple grooming for two little dogs!!!!!! Doesn’t have courtesy informing customers about changing admin and about increasing in fees!!! Not happy with this negative changes, I will be looking elsewhere ……

We will never be returning. Since changing hands the customer service, treatment of clients & the dogs has declined dramatically.Previously I had been a customer of this business for 5 years, since the new owners have taken over I have had a handful of terrible experiences, having my appointment change locations with text messages as late as 1am in the morning the day of, arriving to collect my dog at the agreed pick up time & her not being groomer despite being there for 3 hours & still being asked to pay, not being informed that the salon that we were booked into was closed, rude staff members, the increased costs but the huge decline in service this all along with the increased anxiety that my dog had about being left there after never having issues with the previous owners.These experiences are extremely disappointing & I would highly recommend NOT booking your dog in to this salon.

Great work; really polite advice; and, most importantly, happy puppies.

Absolutely amazing service made the dogs feel very comfortable would recommend them to anyone thank you so much

So sad and disappointed to see the original owners and staff leave. Have taken my pup here for the last 5 years and unfortunately won’t be anymore. She’s a toy poodle and was just shaved right back but still charged the same. These ladies aren’t the right fit for the business and it’s just about money.

Went to pick up my dog and was accused of locking my dogs in cages because she smelt of urine? Saying if I can’t afford her i can surrender her to these two women I don’t know! (She has a weak bladder and wees in her sleep - That’s why I’m getting her washed and shaved!?) they did find an inflamed red tooth which I appreciate that noted to me she has now been X-ray, treated and diet changes (but these groomers misdiagnosed her being deaf with tooth abscesses. They must be bored…) days later the rspca did a home check and saw my girl on the lounge in the AC and said they won’t need to be back. Also SO expensive!!

I just saw a worker hit my dog (small cavoodle) after she was hurting him by trying to rip a hair knot out of his whiskers. After she tried repeately he yelped 3 times then nipped her. After telling her to give my dog back immediately I said I would have bitten her too. Never going here again.