Pak Westfield Fountain Gate

Absolutely fantastic! Excellent customer service and super quick turnaround time.I broke my phone earlier this week and due to it being an uncommon model, I was expecting to have to wait at least a week or so before it could be repaired. The team at Pak Fountain Gate managed to get it fixed and back to me within 2 working days! Thanks so much!My partner paid to have new glass screen protectors applied to both of our phones and so far, so good :)I would highly recommend this business if you need any assistance with your phone.

Great service and prices. Staff really helpful and took their time applying screen protectors.

Fix my A53 very quick... very professional. ..Ray is the best technician.

Pak - bottom level of Fountain Gate. Purchased my first tempered glass screen (for my Samsung 20 Ultra) valued at $60, knocked $5 off for a bubble. A couple of days later noticed the faintest of hairline fractures, viewable in certain light. True to them saying if any issues in the first week theyd fix it, they did. Days later the same thing happened again. Without the phone being dropped, knocked about, it was delicately looked after. Upon second return the ladys communication was not the best, eventually said she recalled the situation and said they replaced it the first time not for the hairline fracture but because of the bubble as its not acceptable to leave in that standard ironically. Basically it was implied id done something. On both encounters with the Pak store upstairs the communication is far superior and without quoting the exact wording it was suggested perhaps the integrity of that screen could/is new and unknown. That store put a screen protector on my phone (not safe from dropping and cracking just scratch protecting) lesser value then orginal purchase but better then nothing, free of charge however the customer service, information, the rushing in the bottom store, its get you in get you out and no accountability. My partner had to dig glue out of my volume buttons that was preventing the use of those buttons. I was not happy about returning two times and the zero accountability for the poor quality of product. Clearly a shop that blames the customer regardless of whether its a product issue or issue of their application etc.I was given there email prior to this review and never heard back.Ive never had an issue with a phone store before.AVOID!!

Horrible service !they repaired my screen on my iPhone 12 they did not mention your phone is no longer water proof, I got my phone wet on the weekend :obviously thinking I still have a waterproof phone the phone is now completely broken they have poor customer service ! they advised sorry we will now no for future to tell clients the phone is no longer waterproof after the screen is fixed! well to late for me I now have to replace my whole phone ! never will I recommend this place !

Ray fix my Note 10 Plus battery issue.Original parts very good price!

Terrible experience. Replaced screen which failed 2 days later. Fixed the screen under warranty. Couple of months later the motherboard failed, Samsung advised due to 3rd party repair using too much heat fried it. Took back to Pak and they advised they could would inspect and provide a price. When I arrived they said it was fixed and cost $150, when I asked what was replaced they couldn't tell me. The phone back cover was not glued down. They said they will glue it down when the technician comes back. When returned they advised they didn't fix anything and not able to fix it. I now have had to purchase a new phone.Their phone number does not work and they are not contactable. Save your money, go elsewhere.

I have taken a few phones to Pak. I had the charging port fixed, which was done within the day. It stopped working a week later, I brought the phone back to Pak, and they took the phone back and got it working again. Lovely people to deal with, and I will be going back with any new phone repair needs.

Fix my LG phone very professional good priceGood staff as well

DO NOT TAKE YOUR PHONE HERE!!!! I had a screen replaced on a iPhone 12 mini...$220 and my phone actually worked better with a broken screen.... my phone battery now doesn't last a half a day, before 2 days easy!! My phone turns itself off randomly and the screen doesn't respond to touch... i will be telling everyone i know and everyone i dont know.... NOT!!! To take any phone to this business!.