Services Australia

I got there early and was seen within 5 minutes of arriving. From the security guards who welcomed me at the doors to the 2 people in the office who I saw, I was made welcome. My query was dealt with professionally and altogether it was a good experience.

I have been served by staff name Nadia, she was very professional and prompt in helping customers. She understood our critical situation and resolved it immediately by going above and beyond. She was extremely polite and efficient. Thank you so much for your genuine care. Also, security officer at the door was very helpful.

My partner and I went in last week because he is applying for his Aged pension. We received excellent service all staff were knowledgeable and we only waited 15minutes to see a consultant.

Wow, just popped in whilst passing by to ask a very quick question - How do I get my own Medicare card?" and instead of being politely guided

Staff was really nice, polite and helpful. We came here without a booked appointment and waiting time was just about 10 minutes.

Been trying to speak to a consultant regarding an issue with completing their online form and the recorded message states is go online to get help and then getting hung up on. All we needed to find out is how we get to the next step. What has happened to customers service when you can speak to an actual person for assistance. If feel that the elderly are not treated well.

I had an appointment 08:45am & was seen promptly at 08:45am by a gentleman called NOEL.Noel who helped me out with my linking challenge with various services was absolutely incredible. He’s such a professional with utmost courtesy. Friendly, warm & so quick to resolve my long plagued issues. Made me feel so comfortable. I will give 10 out of 10 for Noel anytime. I sincerely wish him the very best in life. God bless him.A day before that I was seen by Jacintha a lovely helpful lady. She was so patient with my problems & tried her utmost to resolve it for me. Due to my extra long name & other glitches she couldn’t make any headway. However she was kind enough to book an appointment the very next day to see NOEL.Overall my experience at the Burwood center was so seamless. Thank You.Ravi

Absolutely humiliating place, I dare say that some of the female staff at the front desk lack basic human ethics, they tarnish our Australian values, you don't deserve to serve the people in this multicultural area of Burwood. Waste our taxes Citizens time and money, the front desk lady on duty at 1 PM on 5 September, you not only shamed me but also your Indian supervisor and your colleagues. I come here today wish parents financial guarantees immigration formalities, welfare department an appearance in the Middle East women employees receive me, very bad attitude, our English is not good you have an obligation to patient to guide what should we do, we are all taxpayers, your government department for the public service should be patient, I through the translation to express my dissatisfaction with her little to restrain, Because their negligence I lined up last week to let their staff help me to upload the bank certificate of deposit information to their website, the results of what they had said on the website today all have no, deny directly, I am speechless but let me go to the bank line up again to print deposit certificate, I come back to deal with complaints and then through a translator to find their manager, When the manager came out, I wanted to tell him which employee it was. The manager said, You don't need to know who it is. You just have to tell me your problem." I was surprised that you didn't want to know who it was. Is that the style of a manager in a government department? How did he get to be a manager? Who was blind enough to make him manager? No wonder the staff treated the citizens who came to work like this. Later

Incredibly impolite and rude security officers, especially the short gent with the beard.Talking over us interrupting and not giving us the chance to explain anything.I understand that staff must be super frustrated, especially in these times. Something really needs.to change at Centrelink in general, maybe you should take a close look at Service NSW, they're getting it right - World's apart.I have to say our customers service officer Daniela was incredibly helpful, not only.did she act in a very professional manner, she was so helpful and really put in a lot of effort to help my partner and myself, definitely deserves more praise!Thank you Daniela, because of you we walked out with a smile!