MSY - Ultimo

I recently bought a prebuilt pc from MSY Ultimo and it's been working great. When I came to pick it up, the staff were friendly and quick to have my order ready. Would recommend this place.

Costa provides great customer service that I haven’t experienced at MSY yet. He went above and beyond in ensuring I get the right computer parts despite it was not required of him to do so. When I was returning to my car, he helped me move my parts to the car which was an plus as it was raining. Can’t get this service anyone else. Was really surprised as MSY has never provided such excellent service. Go check them out as their customer service has evolved!!

I cannot speak highly enough of this excellent PC store!Costa and corben took the time to truly understand my needs and recommended a build suited to my price range. They did not try to upsell me on unnecessary upgrades/services or take advantage of poor PC knowledge.It is evident that they genuinely care about their customers and are passionate about what they do. Thanks guys for your expertise and guidance.

Costa was very helpful and willing to help me with my CPU issue. Highly recommend and will definitely be back for any PC related purchases in the future. Cheers!

Went into the store to get help with a custom PC build and the staff were extremely friendly and helpful! The rig has been great so far. I recently went back to get help with finding a new monitor too and was assisted by Costa (I hope I'm spelling his name right) who helped me pick out the right one for me! Absolutely going to do the bulk of my PC shopping here from now on.

I bought a video card which didn't fit my case. While i opened the box i did not open the sealed bag the card came in. When i returned it was charged a 20% restocking fee and was told that was due to the box being opened. Apparently the card would be discounted to the next purchaser.I just looked at the web site and no discounted card is available? Matter of interest but i cant see any products being offered as discounted due to being opened.MSY can deduct my funds instantaneously but to remit them back takes days? Fair enough i opened the box but the card remained sealed. Not opened or fitted. I think this is short sighted having bought at least 4pcs over the years as well as parts. The staff service was great. The staff were attentive and helpful. The manager has made his call and charged me $86.00 to return a card. Will never buy again from MSY. I feel ripped off and still waiting for my refund. This manager has burnt one customer which is a shame as his staff were exellent.

Shopfront for collections is a little hard to find as it's a tucked away, but staff are friendly and they have the best prices in Sydney.

bought laptop says 3-4 hours to arrive, comeback the next day saying there is no stock. need another 2-3 days to arrive. website still shows 3-4hours

MSY Have come a long way. Gone are the days when you had to know what you wanted and lack of support. I recently walked in with my son to buy him a gaming pc, not joking we sat down with one of the staff for almost 2.5 hours working out a build for my budget.