Rugged Industries

Great product. Easy to use and clean!!

not reliable!!

We purchased a back-pack vacuum in September and runs like clock-work. Recommend

Really responsive and helpful team. Answered all my questions and were really helpful with follow up.

This is the best vacuum cleaner I have ever owned or used. I am in the cleaning business and have been for 30 years. It surpassed any other vacuum cleaner I have ever used. It is light weight, easy to use, has a stainless steel rod so no rusting inside the pipe. It is amazing how much dirt and fine dust this vacuum cleaner can remove from my carpets. I highly recommend this product. The company is also a pleasure to deal with.

TDLR Amazing reviews, so much potential - actual experience is contrary.Back pain experienced in using in product each time - and yes I did follow instructions as per manual...'Rugged' product with 'rugged' customer care to boot.Just giving a heads up for those expecting Dyson level product and service. Just dismal from my interaction. It's actually quite sad.Machine is intended for jobs at church, homes and offices. Non-professional user but user none the less. My previous experience with machines comes from cleaning in offices and at homes on a casual basis.After reading the reviews for this business, I felt that everything was on point. A commercial product that could rival other commercial cleaners. Looked like a product that was designed for everything with the customer service to go hand with it. I was wrong.After sending to what I believe was a somewhat negative and constructive correspondence feedback email I was met with a defensive and condescending response.Business professionalism interaction via email felt void let a lone customer service.I have worked in customer care all my life and specialise in marketing for one Australia's largest organic distributor for years. This is the most polar experience I have with a product and service with reviews in mind.It's just is a poorly manufactured and designed product/components which despite claiming to be designed well for use.So lets break this down:Weight:Despite the selling point being light weight at under 5kg; my first, second and third impressions during use were left otherwise.Each time I lift the unit it comes across as heavy. This is with zero attachments. Perhaps this because the centre of weight is at centre top.I've spent close decades lifting weights for health and working with handling products of different sizes so I am well aware of weight distribution for lifting and use. I also have experience with product design so that is my point of reference.Ergonomics:Despite boasting that the product is designed with experts"

Purchased the Advantage bagless vacuum this week and just gave it a workout. Wish I'd purchased this year's ago. I run a domestic home cleaning business and often have back pain from years of using traditional vacuums. It's comfortable to wear, great suction and simple to use. Accessories are on board and single vacuum head for all floor services makes it convenient and time saving. The 18 metre power cord makes cleaning easier also. I highly recommend this vacuum to anyone considering buying one.