Pacific Smiles Dental, Baulkham Hills

I showed up to my 11.40am appointment at 11.40am and I was told my appointment was cancelled because I was 20mins late. Despite a phone call confirmation and numerous text message confirmations only 1 day before, they still managed to stuff it up. The Dentist was a different dentist to the one on my appointment, and there was no apologies. He just said, out of the many test messages we sent you and you confirmed, the last message said it was 11.20am, not 11.40am,.Very bad customer service- which was there own fault to begin with. It just show there is no respect for other peoples time, and I won't not recommend you waste your time here!

Dr Maggie Ordonez Tapia is one of the best dentists I've seen. She's thorough, to the point and not pushy in any way. She may suggest preventative dental work but the decision is totally on the customer to make. Thank you for being fab Maggie!

Existing patient, and it took over 15 minutes to fill out all my information AGAIN and waiting for the new system to process my information. Unacceptable in 2022 - if you change backend you need to handle the migration.Charged $48 gap for oral hygiene instruction" - I don't recall anything beyond "keep flossing and brushing your teeth like you already have". Never charged this when visiting Pacific Smiles Town Hall

I've been scared of dentists for a long time after a bad previous experience elsewhere. But I'm glad how much these guys made me at ease from the customer service to the dentists. Professionalism at its best.I went for a regular check up and then for fillings, the doctors and staff took absolute care through the process and guided me through. Also very well communicated.On my recent visit this Sunday, I reached a couple of minutes late and spent time asking heaps of questions in things. They helped me with all my queries and details even though I was the last appointment of the day (on a Sunday) and then wtayed back to assist me further through the process.Definitely a recommendation to everyone for their dental needs!!!

One of the receptionists there is so hard to understand. If you ask her anything other than a question with yes or no answers from her, she doesn't understand. English is not her fist language and hence she has to listen, convert it to her native language, think about it, then convert her answer to English, making it, by then, an answer that doesn't even make sense. meanwhile I am struggling to interpret her words. I feel like I have to call on another day to get someone else, who isn't so challenging to deal with.

Dr Grace makes my 10yr old feel so comfortable at every visit and the staff are all so lovely.

The Receptionist lacks common sense. During a surgery , the Receptionist went and disturbed the dentist in the middle of a surgery to inform that there are other patients waiting and need to hurry up ,She was trying to rush the Dentist. Pathetic service.

Great service and thoughtful practitioners, will be visiting every 6 months.

Reception - the rudest customer service experience i have ever had.Manager during the phone call said ...it is not their problem...". Who the hell says this to customer...? Not recommending these people to anyone