Genesis Health and Fitness Ringwood

THIS GYM WILL STEAL YOUR MONEYTried to cancel my membership at the minimum term following all the steps in the contract. Was told on the phone it will be taken care of and then rudely hung up on. After getting charged a week after the minimum term ended I called again and was told they will fix it. After getting charged a second time I called and was told the cancellation request was never put through and it had to be sent to the cancellation team at the THIRD PARTY company that takes your money. Was basically told it was my fault for not knowing this. Still have not received the refund I was promised.

Don’t recommend, they try and manipulate you into these programs to pay more. 6 week challenges and things like this. Then they don’t let you cancel and charge you ridiculous amounts for extras you don’t even use. Dodgey as and sneaky.

I had cancelled my membership weeks ago. Yet they are still overcharging me and lack in communication whenever I try to contact them. Do not join they are untrustworthy and will overcharge you.

I originally sent in my details to redeem a 5 day free trial. Before I know it, I’m in the club getting pressured into a membership with no mention of a free trial. They pressure you with all these seemingly great deals and are so focused on a potential sale that gives you little to no wiggle room to check out their highly unethical membership contract that has you in a contract with not only the gym but also a direct debit company that is ongoing beyond your membership period unless you tick a box. The box was not visual on my devices. I end up leaving without becoming a member (thank goodness).I’m then contacted by them again but as soon as I mention the free trial there is always an excuse… oh we can’t do that on sunday, we have another promotion so the free trial isn’t valid, you can’t try out the group classes.A few days later, I’m on the phone to another staff member in hope to get access to the free trial through her. She told me they can give me a 1 day pass where I responded “isn’t that false advertising, then?” Her reply was that, “… yeah, well that’s just how we do things here”.I encourage others to go support businesses that allow you to try before you buy and aren’t money hungry and unethical.

Disgusting customer service! They will overcharge you if you cancel and they take their time cancelling your membership. Worst franchises friends and I have ever been to

I sign up there and they told me if I bring a friend or something they’ll give me 2 weeks free which they didn’t but the point is a girl name Nenne one of the staff member she told me I never said that she wasn’t just a liar she was superrr rude. Don’t recommend this gym at all. I’m member here for 3 year but now I want to change my gym immediately And also my friends. They are loosing their loyal customers if this keep happening!!!!!!

DO NOT JOIN THIS GYM!I attended the club yesterday on it's so called open day" as I was keen to get back into going to the gym and thought I would try my old club again and potentially sign up if I liked it. I was told by the manager Brad I could not try the gym as I've been a member in the past and I would have to sign up for a membership with a 7 day cooling off period. Appalling customer service and false advertising. Their "Open day" advertisement clearly says "past members are welcome to join the fun too". The place has clearly gone down hill since management changed. Way too money hungry. I'm not surprised it looked awfully quite on their open day and during what used to be considered peak time. Please do yourself a favour and do not join this gym. There are much better gyms around Ringwood that will actually let you try before you buy

Went there to use a 5 Visit Pass for the first time that was given to a friend of mine upon them joining the gym. Put my details into their database and answered a few questions before being told that they could not honour the pass as I did not live locally (I only live 10 minutes away) and because I did not want to join the gym straight away (they asked about whether I wanted to join the gym right away and I said I’ll see how this session goes and consider it). The lady who told me this had the pass in her hand then walked away with it, so I couldn’t even give it back to my friend for someone else to use. Ridiculous that they would not even let me in for such a petty reason, really only wanted to take my money without trialling the gym first.