Pottery Barn Kids

After reading the negative reviews on here I’m thinking to myself, gosh don’t you people understand Australian retail already! I’ve been working at David Jones for 10 years now and it’s not fair that companies let the sales staff cop slack, get over yourselves and if you have a issue ordering online go into the store like I did! I was after some sheets and wanted to fee the texture before I bought. I walked in the pottery barn kids and it was so busy but a lady and a guy managed to ask me for assistance and helped me find the sheets I wanted. I was walking through west elm next door and saw these mirrors and loved them. Another lady at the counter nearby saw me starring in awe and asked me for help. She immediately used her computer to tell me the price and how many were available for delivery. I bought 3 of the wall mirrors and they were delivered In 3 days which was fine by me. They gave me a tracking number and I received an sms from dhl. Fellow aussies need to realise that this is a retail chain and if you’re not satisfied with online buying and ordering, go into the store. Give the hard working staff members some empathy cos I hated retail and I only stayed to feed my children and pay my bills which was so tough for a first time mum!Just uploaded photos of my mirrors put up! They came with screws to screw into the wall for hanging.. I love them what a bargain! Half price from $400 down to $200 each!

STAY AWAY!! Something is terribly wrong. Placed an order over 3 weeks ago and still haven't received my items. When you chase not only do they take forever to reply but they respond with a generic email. The worst part is they offer 10% off your next order. So kind of them. They are using a warehouse relocation and covid excuse. Reading people's reviews makes me feel sorry for what everyone is going through. How dare they take people's hardworking money and not deliver the goods. I asked for a refund and received a stupid generic email. I am livid at the time I have wasted constantly following this up.I have a feeling they are going into administration as there is no other explanation.I will never ever order off these people again!

Absolutely horrible service, and horrible delivery service. Waited months for delivery, they missed an item and iv been trying to follow up for weeks no one has gotten back to me. Will never purchase at Bondi pottery barn again.

I had the pleasure of dealing with Danielle today placing an order over the phone. She went above and beyond to help me out with getting photos of a bed I wanted to purchase but couldn't see in person due to being in Perth. This is the kind of customer service that deserves a 5 star review.

Im so reluctant to even give a star for their online shopping. Don’t get tempted by their marketing skills on online purchase. I purchased a bed sheet for my daugther before last Christmas, up till now, still haven’t receive, no solution from the company all they asked is to keep me waiting. This is my first and will be my last to get from this company and I’ve requested refund. Hopefully, I can get it back.

BUY ELSEWHERE. In store staff warn you NOT to buy online as you'll be stuck should there be an issue. We trustingly followed this advice and purchased close to $7000 worth of stuff and have had issues. We returned a chair, TWICE, and requested a credit to get something else. This was denied and we were told we could only get a credit. This was over a month ago and we've been chasing them almost daily since. Their phone staff are rude, they are misinformed and will misguide you concerning their own policies. It's a circus and ultimately the products are simply not worth the price, or the headache.

Honestly, the worst delivery times I have ever seen in Australia this year even around covid issues.I have previously ordered many furniture items and have had no trouble, but this time round was a completely different experience. I ordered in stock items exactly a month ago and still have not received any correspondence in regards to shipping or delivery. An absolute joke, you can't tell me they don't have a team handling orders even in a warehouse move? To think calling them made no difference and I'll be likely receiving my items in January nearly 2 months later. I get some items could be backordered, but I spent 40 mins talking to a person in America, that said they have been backorderd (but I ordered them in stock, and still showing in stock online) then he said oh hopefully I will hear from someone this month or early next year and then we will get the items out to you??? makes no sense at all. Do not order from this company until they fix their issues with delivery

I found the staff VERY helpful over the phone and helping search for the clearance (low stuck) items I was chasing , they took their time to find these , called me back same day and placed on hold for me for 3 days to give me time to make it to the shop for pick up, the items are all gorgeous ! Like nothing you can find elsewhere , and top quality

I will never shop in a pottery barn store again. Terrible products and terrible customer service. I ordered online 2.5 months ago. Half my order is still missing and items that did arrive are smelly and stained. I tried calling customer service twice and waited over an hour to get someone on the phone who couldn’t help me. I then drove 45 to the store where i got told that they can’t accept returns purchased online and that they can’t exchange and that they can’t tell me anything about the remainder of my order. This is the worst customer service i have received in a long time.

I agree it is so fantastic to have these beautiful stores finally at our doorstep! Married to a San Franciscan I am very familiar with these beautiful products - unfortunately it appears they are experiencing severe teething problems in regard to ordering products which aren't in stock in Australia. I am currently having the most frustrating experience in regard to a rocking chair I ordered over 2 months ago - after being promised from the start that it would be delivered by 20 October (in time for our baby) it is still not here and our baby is now about to pop! The customer service that I have grown to expect and love has simply not been there and it appears that having the Australian customer service located in the states is leading to a breakdown in communication all round. I have followed up on the delivery of my item numerous times over the past weeks to get a mixed message every time - ie - my delivery was confirmed in Australia over a month ago and just today I've been told it's now delayed until mid November? I have sent through emails and made direct calls and Customer services has promised a reply within hours which has never happened. I would then again follow up days later. Just today I questioned whether normal process for delays would be to notify customers and I was advised that their automated system is not yet set up for Australia. For anyone who is working with any sort of time frame I would avoid ordering products that aren't in store. I'm actually now considering canceling my order all together and have left a message for a supervisor to return my call. Will see if I get a response. Clearly very frustrated.