Melbourne Collision Repair Centre Mentone

Emilia is the best person to talk to. She was in touch with me throughout the whole process. Got everything sorted out smoothly. Amazing customer service.

Exceptional service. They gave me a brand-new hire car, that was in perfect condition. They made the whole process hassle free and updated me throughout. The turnaround time was excellent and the repair is such that you would ever imagine that the was ever in an accident. Can’t recommend this place highly enough.

Very happy my car was sent here by insurance! a great repair job and a quick turnaround, I cant see any signs of where the repair was, it just looks great!for reference, the entire side of my car, wheel to wheel, was scraped from someone changing lanes

I would like to thank David and all the team at Melbourne collision repair centre. Thank you so much I hit a kangaroo on Christmas Day. I called 1 800 car accident and an hour later. I was in a loan car and my car was getting fixed. Thanks very much to all the team at Melbourne collision repair centre in pain.

2 months over Christmas to repair minor front end damage is acceptable.What is NOT acceptable is having your pride and joy DRIVEN back to me when it was agreed it was to be trucked.Driver meets me at my work with my car smelling hot and of clutch his 1st words nice car brother its got alot of power haha"Theres also a run in the paint and other minor issues.You have had 3 weeks to respond to my complaint Bryan. Ignoring it wont make it go away

Please be careful when you are taking your car to repair at this shop.I had one of the worst experience of life when my car was taken to this repair shop after an accident.My car had to be repainted and some parts replacement which was completed after about 4 months.They held my car and would not let go even when the police were involved. They were not happy with the review I put on Google Maps and would not let my car go after it was completed and I had to get Police involved to get my car out of their premices.I was not happy because of the awful paint job done to my car.You can see from the photos below of the various blunder done.1. There was a hair inside the painting which clearly shows as a line mark on the front of my car.2. On the driving side of my car you can see the swirl marks which was the effect of repolishing to take off the scratches which was present while painting.3. Various bubbles of dirt inside the painting which shows in the following image.4. And within 6 months of the paint job the paint has now started to crack and present on some spots where the paint job was done; please find attached images.Not just the paint job, the customer experience at this place is the worst you can imagine.David who is the owner of this place asked me to stop posting comment in Google Maps and asked me to go back to my country. ( This is a racist comment he made infront of my partner who was present when we confronted him at his office in MCRC)He also threatened that I would never see my car if I did not remove my review on Google Maps. But after discussion with the local Police; The Police suggested me to delete the review; Get my car out of their shop and post the review back, which I am doing now.This is not a hate comment, it is a 100% genuine and has already been discussed with my insurance company.I only want to warn and let people know of what happened to me and could happen to anyone else.

They over promise and under deliver. I chose them due to convenience but I wish I had read the reviews and gone elsewhere. My car took 5 weeks and there are things they said they would take care of that they didn’t. I’m not going without my car any longer so I’ve left it. The communication is extremely poor, and they don’t return calls or voicemails (I left 4 that were never returned)

DO NOT GO HERE!!! INSURANCE SCAMMER ALERT!!! VERY BAD COMMUNICATIONS SKILLS!! Had a car crash (someone else fault) and I brought my car here.They had my car for over 4 weeks without starting on it, they loaned me a hire car. I would assume they were keeping it for that long to charge to person that crashed into me more.(I ended up taking it somewhere else and it was fixed in less then 1 day). I was asking for updates every week, they claimed “it will be done soon” so I told them I would just pick it up as it was taking so long after 4 weeks still without them starting on it. Once I picked it up I found they actually DAMAGED my car more!! They did offer to fix the damage but I was already done with them, as they kept lying to me and not giving me an update on when my car would be fixed. But as I took it somewhere else to get fixed, they denied they ever did it!! So I had to pay the damages that THEY did to my car. Avoid this place at all costs!!! (I never normally do reviews but as they stuffed me over so much I had to do this review) and they know who I am as I DID actually bring my car here so you can keep on with your lies and just say this is a fake account.

I have had two recent repair jobs completed by Mentone Collision Repair, the first a major repair of my wife's vehicle under insurance and last week my daughter's vehicle which I chose to pay for. I went back the second time because I was delighted with the personalised service I received and the quality of the repair to my wife's car. Emilia and Brian are very professional and caring, kept me informed and turned my daughters repair around in 5 days!, not 3 months like some other repairers.I wouldn't hesitate to recommend Mentone Collision to anyone and will definitely be returning in the future. (hopefully not for quite some time!)

Amazing work on our car repair. Staff are very friendly and helpful and kept us informed all the time. Couldn't recommend them enough.