Chemist Warehouse St Albans

My first impression of this store was not a good one, as the security guard was pouring water into another water bottle and using the trolley carts as some sort of sink... just a bit unprofessional and that kind of think should be done in private where there are no customers. I was lining up as the 3rd person in the line and wanted to quickly grab something from the top shelf nearby to the register that I couldn't reach so I gave my things to my mom who was in our position. The shelf was right near the register and there was already a worker there stocking a product. I was exchanging the product that the worker was stocking and trying to say excuse me but she just glanced and ignored me as I awkwardly held the product... When I finally got her attention, I asked if she could reach a product on the top shelf since she was using a step ladder and she looked annoyed and grabbed it for me but then she grabbed the wrong product. I was so confused and I put the product back embarrassed but I guess she chose to ignore me as I tried to grab her attention to ask her to reach for the right product this time. She looked annoyed once again, grabbed the right product this time, and then did not even bother to apologise for handing me the wrong product. To top it all off, it took me that long to get her attention that it was already our turn to be served. And she was still taking her sweet time, with no sense of urgency whatsoever! The other workers were not rude to me and my friends which is why I still give this store 2 stars. That other rude worker needs to fix her attitude towards serving customers and take some initiative when they see a customer seeking some service.Edit: The security guard has changed.

This chemist is not disability friendly. The aisles are way too narrow for a wheelchair/rollator to fit and another person to pass around comfortably. I frequently struggle to get to the back for scripts on a busy day because the aisles already have at least one person in them, meaning I can't pass through.I watched a woman on a mobility scooter with inverted knees have to park out front and walk in with crutches. Mobility scooters are EXPENSIVE, and shouldn't need to be left unattended to be potentially stolen.

The security guard really makes you feel uncomfortable. As a woman I don't feel safe and it's not the first time. He even follows you around and it's really creepy. I try and avoid this place just because of him. Please can someone do something about it !!!!

Good selection of products but service is very slow especially for prescribed drugs. Plus point is Kristy the pharmacist is very nice and helpful.Other staffs can be more friendly and welcoming. The security man makes me feel uncomfortable sometimes.

The security guard is very rude and racist. He followed me around like I was gonna steal stuffs there which made me feel uncomfortable and creepy. He asked me to show him my bag. I just put my bag high to my chest with 2 hands, then he told me I don't respect him. He told me do not come back to shop here. DID HE RESPECT CUSTOMERS FIRST????

getting precriptions here is super slow and staff are very uncommunicative. waited 45 minutes and had to go up myself to be told that they couldn't do it for me that day. tempted to actually bring in my knitting project and a camp chair next time i need anything

I never write reviews but this was shocking. I had to pick up a few things from chemist and was served by a young woman wearing a hijab. the most rude service I have ever experienced. she never said a word back, ignored me and literally shoved and threw my items at me and gave me the most rude expression the entire time.

This place is unprofessional. They take 15 mins to complete a prescription of just 1 table even if it’s not busy.

It was the worst experience. There were 5 in pharmacists and their team to honor prescription but they were super slow and lazy.Also, people were coming in between and they were leaving prescription item and talking their own language with their own customers.I politely asked if it's late I can come again and answer was oh if u wish to but I am making your med. And again I waited 6 minutes and left.Never going this stupid people place.