Forty Winks Northland

Very disappointed with service here. Got conflicting information on if mattress could be exchanged. Would not recommend women or LGBTIQA+ customers attend. Male staff members are verbally aggressive, purposefully intimidating and difficult to talk to. Got talked down to and mocked by staff when trying to see what options they could offer. Go elsewhere.

We recently bought a mattress and a pair of pillows from this store and we were looked after by lovely Jeanette. We absolutely love the mattress but the pillows even though we’re the best in class did not suit us and we found them firm. Due to hygiene issues, the pillows cannot be returned but after discussing this with Jeanette and visiting the store today she not only apologised few times but also gave us two new softer pillows absolutely free! Isn’t that wonderful and something called as “customer delight”? Thank you Jeanette ❤️

After visiting all of the places that sold mattress’ at the homemaker center, we decided to purchase our mattress from forty winks. Not only did Terry have a wealth of knowledge of all of the products and our needs, he gave amazing customer service and didn’t come across pushy or salesy like the other retailers. Very happy with our purchase and service. If you go to forty winks - ask for Terry. He’s the best!

Having bought from this store in the past and the very helpful staff explaining to me the differences between the mattresses from the cheaper ones that they had said are good for your younger to teenage children and for spare beds up to the top range mattress and the specifications of everything in between their advantages and disadvantages the explanation of zoning and the benefits of these products I can’t recommend them highly enough . The fact the don’t try to upsell you but try to find the best products for your budget was very refreshing and has always made me fell comfortable with every purchase I have made there over several years . Great staff so helpful I will definitely be back when it’s time to upgrade again

After spending a couple of thousand dollars on what I thought was a premium mattress from this store, the item I received was NOTHING like the display model. When I raised concerns about this with the store- they took no responsibility and told me to contact the manufacturer. When I did- I was told that the issue was that I wasn’t happy with the comfort of the item I selected and that if I wanted it adjusted it was at my expense. Forty Winks was happy to take my money but when I had issues did nothing to help me with them. Was also told my mattress would be 4-6 weeks away and after waiting that long, it did not arrive and I had no contact from the store. It was not until another month or so passed that I even received the mattress and there was barely any communication from the store.Do not recommend!!! Waste of money. I could have got a mattress for the 10th of the price just as comfortable elsewhere.

Fantastic service from the team at Forty Winks Northland. Barry helped us buy our new bed & mattress at a great price, spending time with us to make sure we chose the right one. It arrived earlier than promised by their super friendly delivery guys. We love our new bed & couldn’t recommend them highly enough.

Great service from great staff. Ask for Loretta and you can be sure to get exceptional service. However everyone I had dealt with has been great, so you can't go wrong. Prices are a bit steep compared to the other bed places nearby, but the service and quality more than makes up for it. We just bought a bed from here so hopefully won't need another one for some time, but when we do, we'll be coming back.

Great service here. Friendly, pleasant, relaxed staff, but professional and informative as well.Made buying a bed easy. I had shopped around for some time and spoke to quite a few sales people. Aaron was a standout compared.

So happy with all my purchases. Shannon & Thomas were fabulous in setting up all my beds. They did a great job and were a pleasure to deal with. Thankyou

Store and sales team were efficient and helpful. Unfortunately the contracting who do deliveries were a disappointment. No communication to confirm delivery window, and not only that but they left all the packaging behind. When I queried whether they would be taking any of it, they were dismissive and unhelpful. Buyer beware that you will be left with a huge pile of packaging which you need to tidy, sort and dispose of.