BlueCross Monterey

I wouldn’t recommend this centre due to their rude staff and terrible treatment of my mother. The staff lacked compassion and support toward my family everytime we tried to see our mother. They continued using an aid on my mother that caused her extreme pain, you could hear her screaming from the corridor. Despite being told not to use it. We fought hard against it but our concerns were disregarded. When mum was in her last days the doctor couldn’t even work out the oxygen machine and mum was struggling for breath. It was horrible to watch and feeling frustrated that they were not caring how much mum was in so much pain. Everytime we tried to take mum home for the day the staff would become rude showing attitude as though we were bothering them. Overall our experience at this facility was far from good. It was traumatising for mum and us as a family. I would never recommend Blue Cross not even for my dog.

Caring staff, and management. Always striving to make Monterey a happy, comfortable home, with the highest level of care.

An excellent facility with extremely compassionate and caring staff.

Excellent in all aspects. I am just so grateful to the staff for the care my 93yr old mother receives. Highly recommend to anyone looking to place their loved one.

The staff members are great and professional with Thier work, The manager Lori was very helpful and organized.

The residents get the best care at this facility. The nursing staff are very caring and compassionate and the residents get nothing but the absolute best.

The staff are very negative towards me and my siblings when it comes to contacting our mother. They are relentless in pushing us back and give us no reason for it ...she is our mother and we would like the opportunity to speak to her when needed. Their lack of sensitivity is unbelievable.

Aged care service in glenroy area. Located 10 minutes walk from the station. Clean and tidy place.