CPAP Depot - Aspley

I'm experiencing great difficulty with completing a mask exchange. It appears the chats person is the customer service officer, administration, salesman, you name it!! It has taken me almost 30 days for the company to complete a mask exchange. It diesn't take a genius to understand the difference between large and small.

Awesome customer service was told 2 weeks wait and hello got my new machine. Great package prices, great explination on how to use, awesome team at Aspley thank you Courtney and Mic.

Customer service needs an upgrade. The guy that served me showed me how to use the machine but lacked in other aspects.I hadn't had a sleep analysis just told by partner that I stop breathing so I went to this store to find out more and to possibly but something. I had no idea what questions to ask, and all he asked was what type of mask do I want. Of course I said the least invasive and he got me to try on a nasal pillow mask, no other options offered. He asked how did it feel, well as good as a silicone mask up the nose feels I guess. He didn't ask if I was a mouth breather so this mask did not end up being suitable.He didn't say they had a returns policy at all so I'm not sure if they do but most probably not for the mask anyway.He seemed like he didn't know much about the products at all, was not very confident or he was very new in the job. He didn't explain that masks are interchangeable with different types of pillows or that other brand masks are compatible with other brands, he didn't explain at all about maintenance.He was pretty useless with the other customers before me also.Range of products was good however.

I’ve been shopping online for cpap items for decades. I’ve finally found a business that is prompt, efficient and pleasant to deal with. Products are priced well and despatched quickly along with all the reassuring communications happening along the way. Highly recommended!

I visited the store and it was well set out and stocked . Service was fantastic I walked out with item that was needed and it was set up and mask was fitted for me. I was shown how to renew warranty and told aBout all features. I can't recommend this outlet for a cpap .

Hi all,I just want to give a massive shout out to Jeff in sales. I’m so impressed with his vast range of product knowledge and support. Apart from Genisus care assisting me with sleep apnea, Jeff has been instrumental by supplying me with the resmed 10 auto machine. It has helped me immensely.His after hours assistance and support has been a five star experience for me especially coming into itWithout any product knowledge. Congratulations Jeff and the team at cpap depot for your fantastic experience.

This review is for an online transaction, but I felt compelled to mention the excellent service and support I got from Jeff throughout my sales cycle. He was very helpful as he answered all my questions and guiding advise on a mask suitable for me. He was transparent that there would be potential delay in the order due to supply (about 10 days) and followed up on a public holiday to ensure that my order had been despatched. Can't really get much better than that. To all those thinking they need to actually go instore, think again. Speak to Jeff - he will get you sorted. Highly recommend. Thanks again.

Needed a replacement power source for my Resmed Airsense 10 and eventually found CPAP depot. The customer service was first rate, fast, efficient and very helpful. shipping was very fast and i got my CPAP machine working again. Replacement parts are original and not cheap alternatives. Very happy with the service and experience. I'll be using them again.

Good prices and great advice. I travel quite a distance to go to the Aspley store. I've been on CPAP for about 15 years and have been going here for several years now.