UoA Child Care

Hi friends,Although the educators at Kuala room and Pre-school are fantastic, we HAVE TO move to another childcare center because of EXTREMELY POOR customer service and communication to parents.We had sent our two children here for nearly two months (and seek fulltime - 5 days a week from this month because my husband works fulltime and I study fulltime).When you have a question, you email them, and occasionally they reply you. Even when my children have to stay at home to wait the PCR results test (they got covid symptons), I asked them to double check the current regulations and let us know if we will be charged because of covid isolation (we are happy to pay, as long as it meets the current regulations), they DID NOT reply but still charge. And so many other unreply emails makes us feels very unhappy.Although my kids love their educators badly, and moving to another childcare means start from “zero” (my 14 months daughter will cry a lot and it takes time to settle down) BUT we have to move because we seek long-term childcare with good communication with parents.When studying in Australia, international students who have small children like me need to find good childcare for their children. I am an international student of UOA so our family choose the childcare located at Uni Campus but we are very disappointed. We have to start from “zero” after nearly two months (at the beginning of August, we plan to extend to 5 days a week at this childcare from Sep).I will never review less than 5 stars on Gg map (we are very easy-going family) for our own bad experiences, but I do review one star for this service - as a review for future international students at UOA: good luck and enjoy your studying journey at an excellent Uni - UOA.Kind regards,

Amazing team, professional, welcoming and most importantly healthy, spacious and peaceful environment for the younger ones. Surprised that there are no reviews on this place because we have been to several centres with good reviews but do not compare to UoA ChildCare.. A big thank you to the director Kylie, Irine, each and every educator in Kuula and the preschool rooms!

Our child has attended the UoA childcare (North Terrace Campus) for over a year now. Overall we are very happy with our experience. We visited a few childcares before settling on UoA. Things we really liked that put them above other centres include the long-term staff with minimal turnover (so our little one can form close relationships with the educators) and a beautiful, green outdoor area with plenty of space to play. We had a few small issues when settling in, but these were dealt with in a professional manner. The educators are also open to making changes to accommodate our needs (e.g. dietary considerations). Our LO has made some very close bonds with the educators, is happy and in good hands. It will be sad leaving this place when our LO moves on to school.