Monash Aquatic & Recreation Centre

Bad experience with their management team. The story is we could not make a class and we called them in advance, try to get credit in the membership that our family could use the credit later on. They refused to give credit and asked for doctor certificate（we are not sick, just could not make the time, and we had such issue before, they did not have any problems that issuing the credit). So we want to cancel the whole classes, and we asked them to help to cancel the course, they refused to do it for us again and asked us to go to website and fill in cancellation forms and wait for the team memeber to call us back. What hell is this process! It is such a bad experience that I had and I am not going to walk in this centre or book any classes any more.For customer's perspective, you are service team, you are able to support customer or explain better why or how could us resolve the issue instead of telling you NO" for everything. And what happen if I am too old to do the online process

We have been coming to the pools for the last 12 years at least. since 2022 we have noticed a drop in the care factor and the quality of service. Yet the price has gone up which is ok however it should match quality of the service. Our kids are about finish the program but struggling to get that added help to push through.We have approached the staff but it appears they are bound by bureaucracy and failing to even listen to our concerns.We just want our kids to finish the course and get out of here.We were sent an email last week saying one of our kids had successfully finished the assessment but no one knew who.Eventually we found out today it was an error.Last week the swimming pool was shut down and training was conducted in the wave pool. week before that classes were completely cancelled - no explanation whatsoever.There is no one higher up who has any time for us to at least sit down and have a chat with us.Now I am beginning to feel its all about $$$$$$$

Good pool. Has a 50m outdoor, 25m indoor, wave pool and a few others. Has a gym on top as well. What more could you ask for?

The spa water was cool and to many people in small pool.

The 50m outdoor heated pool is very good Great for the early morning swim before work. Never crowded and water is mostly pretty clear...... althought it's never crystal clear like the Fitzroy 50m outdoor pool. Maybe they need to change whatever they're doing with filtration or the chemical balance may need adjusting. My daughter does school training here and she loves it as well.

Attended this place for the Metro East District championship swimming meet. Equipped with 50m outdoor pool, this is one of the best local pool to have a race, practice or even just have fun. The outdoor pool is heated to the right temperature, so you won't feel the chill on the freezing Autumn or Winter morning.There is also an indoor pool for the one that prefer much warmer temperature but when you came out you will feel the chill.

50 meter size pool with a separate wave pool. Has an outdoor pool and smaller one for baby to 3 year olds. Good for lessons if you get the right teacher. The change rooms with showers take a long time to get fixed if something breaks and certain people (culture) buzz the rooms and bring their kids later which is against the rules.

The best place to be on a scorching day. So much fun in the wave pool.

Helpful and friendly staff. Provides ample parking, kiosk, swim shop, swim lessons, swimming clubs, bathroom facilites, spa and wave pool

My kids love it so much…! There are heated pools, kids pool and a wonderful wave pool which works every 30 minutes.