Mister Minit Secret Harbour Square

Had a few watches which needed battery changed and some watches also pressure tested.Polite service and reasonable rates.No complaints and will use again.

Really sad that I have to provide negative feedback to a local business, as we are all about supporting locals. I just want everyone to be aware so they dont make the same mistake.Unfortunately my wife didnt realise that I had already purchaced some batteries for our daughter and went to Mister Minit (Secret Harbour) to purchase them as well. On me explaining that I had already bought them my wife returned to the store (4 minutes after purchacing them) explaining what had occurred asking if she would be able to please get a refund. The Manager of the store told her that they dont do refunds and that she should have been more aware. After my wife explaining that she didnt think that this was right the manager repeated well you should be more aware" over and over again.On me contacting the manager to try and resolve the issue she advised that they do not provide any guarantees or refunds

Replaced watch battery but now my days don't update not sure how this happened

Tried to get a bunnings key cut which didn't work, went to Mister Minit and they cut me some keys that worked perfectly first time. Learnt my lesson here.

Very pleased with Mister Minit’s customer service today. I asked to replace my stainless steel watch strap for a leather one as the stainless steel felt clunky and uncomfortable. I was able to choose from a variety of leather watch straps. After fitting one for me I was unsure of it’s appearance and came back later in the day and asked if Mister Minit could fit a different leather strap for me. He did this free of charge. I am fully satisfied with my new leather watch strap and love it’s tanner colour.

This place is awesome. I'll definitely be using them for all of my watch repairs and maintenance needs.

As a business owner I understand the importance of having good staff at the coal face. Well done Mr Minit Secret Harbour for offering such a professional, courteous & informative service. Christine is such a breath of fresh air and fine example of awesome customer service that other prospective employers/employees should aspire too. Great job.

I got a bracelet engraving last week. The engraving was terrible, not centred and looked like a child did it. All I was offered in return was a refund for the engraving yet my $60 dollar bracelet was still ruined. The lady didn't see a problem with the bracelet yet everyone I asked said it was terrible. Won't be going back again.

Garage key wasn't in stock but pointed me in right direction for the correct one and cut a key within minutes. Highly recommended