Neptunes Pool Care

Went to get advice on chemicals for a new spa. The woman in there was the rudest retail worker I've ever come across. Abrupt, short and kept saying what she wouldn't do but wouldn't give me advise on what to do. I ended up walking out and driving 5 mins up the road to swimmart where I received exceptional service and help within 10mins. I won't ever be going back to Neptune's Morayfield again!

Neptunes totally went out of their way to help me with my pool pump issues over the phone as I live very remote.. Not only did they resolve my problems but they sourced the parts needed with priority. They communicated professionally and returned my calls as promised. Every business is only as good as their staff and neptunes staff were amazing. Good job!

Excellent service, recently had Neptune replace an older cartridge filter system for a new sand filter system. They were quick to quote, competitive with their prices and able to come and do the work within days. Nathan who installed was very experienced, knowledgable and helpful. Top markes for this business

Always friendly, helpful service. I'm a regular customer once a week. They are willing to patiently explain things to the pool noob" that I am

This is my local pool shop because it was my mum and dads. Vee and her crew have always been very helpful to make sure my pool is sparkling clear all year round. I once had an issue with backwashing my filter and they able to walk me through solving it over the phone.

Went in to get salt... today was 3rd time I'd been there in recent times. First time, polite cordial conversation about the lack of salt. Second time, limited to four bags, conversation was targeted at the fact I wasn't a regular and was made to feel like I was taking someone elses salt . The third time, I was told that it was now limited to 2 bags except for regular customers, I was called a blow in and was told business is run by keeping regular customers happy. As it was my 3rd time in there I would have kept using this service until today unfortunately the rude demeanour and attitude of the shop keeper I won't be returning. I'm not sure how this lady expects to get new loyal" customers or if they are expected to jump through firey hoops but I'll drive the extra 5 min to swimmart thanks guys!"

Reluctantly use this store. We find the woman behind counter is less than impressed with humans. Yesterday was a classic. Went in, gave pool sample and was asked condition of pool. We explained the pool was cloudy and slight greenish colour. Her response was why is your pool green?" Seriously

Super helpful and knowledgeable lady served me, I'm a first time pool owner and she really took the time to help me troubleshoot some pool problems I'm having.

Woman at the Morayfield store was incredibly rude both times I went there. Didn't say hello, didn't ask me how she could help, barely said a word and clearly doesn't like her job. Wanted to buy product but was treated so badly I left and went somewhere else.