Kelly Hair & Nails

If I could give this place 0 stars, I would…I will never return to this place, I went there to get my nails done (infills) and it was the worst experience I’ve ever had.Terrible customer service, rough handling, and very unprofessional.First of all, they filed down my cuticles to the point where it was burning and my skin started to peel, they actually cut me. I asked for a disinfectant wipe THREE times and they turned around and told me that I didn’t need one (I was bleeding at the time). Secondly, they did not bother to ask if I wanted my nails shorter. Thirdly, they did not remove all of the nail polish from my original set, there were pieces of paint still on my nails and they chose to brush the powder over it, instead of fixing it. Fourthly, the paint job was horrible! There were bubbles, they did not paint the edges of my nails. While they were painting my nails, I asked to speak with Kelly (manager). I had to walk to Kelly myself, instead of her coming over. I told her about my experience and she offered to personally fix my nails but I was adamant and said no, I wanted to go to a different nail place. Kelly wanted to charge me full price ($35) after they said infills were $30. I refused to pay that amount, she argued with me. I had to end up paying $20. I wish I could post a picture to show you all what a joke it was!Walked straight to a different nail place and got my nails fixed right away.

left my hair in conditioner and made my hair and extensions fall out, also done the same to my mum and her colour washed out because they left it in for 40 minutes. don’t go here. very unprofessional.

Always come out feeling and looking awesome! Hair, nails, eyebrows, piercings! Looking forward to a pedicure

I got an hair keratin and she applied wrong products on my hair which damaged my hair she didn't refund and did anything for my hair she did very rude and wrong behaviour she abused as well and she didn't explain any thing i was asking her again and again about do my hair get better results. She is very bad

The place is spacious and big. They cater to hair, nails, piercing, waxing, hair extensions makeup and a lot more. You dont have to wait long for a service. They are well experience beauticians and the price is well within the budget. The fact that they dont rush you even when they are closing makes you think that they are after quality not quantity.

Please do NOT get your hair coloured here. Absolutely ruined my niece's hair 1 week before her formal. Refused to fix it. Spare yourself the anxiety. Kelly was extremely rude and behaved like a bully when asked to fix my niece's hair. Will NEVER use this place again

DO NOT GO HERE. I saw the sign out front said $35 for Wash, blow dry and curl. While watching them blow dry my hair it was very different to other places I have been to. Very unprofessional. and since my hair is long they didn't curl it properly (only the ends) but still charged me $100. The owner could have told me earlier it would cost extra. She is rude and doesn't really care. She also did my mums makeup which was ugly too.

This place is very disrespectful, unprofessional and dishonest.disgusting customer service. After I was told that I was going to be charged 25 for a layered haircut (same charge as before), kelly the owner changes her mind when I went to pay and asked for 35....when confronted that she said 25 as before...she raises her voice and claims that she said 'from 25' which she did not. And I went for the exact same hair cut previously and she charged 25 (I have very very thin hair)she then charges me 25 as agreed on and rudely says 'pay 25 but don't come back here.'This person needs to be dealt with by the fair trading. Disgusting!!!!

I have been to Kelly's 3 times now. Eachtime I have found the salon to be comfortable and welcoming.The staff from my experience are very dedicated and also focused on the customers' comfort .I am always happy with the manner in which I am greeted, treated in the salon and price.Thank you Kelly and staff, your service is expectional.

If I could give this place 0 stars, I would…I will never return to this place, I went there to get my nails done It was very bad customer service I advise each and everyone not to go there