The Custom Sofa Centre Tuggerah

We would highly recommend Custom Sofa Centre Tuggerah. We ordered our sofa only a few days after the store opened in the Tuggerah supa centre, Chris was our first contact, we wondered around the store looking at the large selection of styles and colors. Then I explained what we were looking for and our particular wants and needs and Chris immediately understood, our lounge is beautiful, comfortable and well made. When the store manager Alan came on board, he constantly stayed in touch updating us on progress, shipping and finally delivery, keeping in mind we ordered before Christmas and this impacted delivery time. We have had a small problem with the couch and Alan has kept us updated and has had the problem fixed, he visited us to organize the process and then came back to check we were happy with everything, again he phoned us weekly keeping us informed on what was happening. Very happy with the whole experience.

We would like to advise, in relation to Matt Zargar, Wei Zhang and Sheena sheen's reviews. They have never been a customer of the Tuggerah store. We are an independently owned and operated business and we are related to the brand by name only. The problems customers are having with other stores are isolated to those stores and do not involve the Tuggerah store what so ever. It is extremally frustrating these people are negatively reviewing our business when their problems are with other stores. As you can imagine this can be very damaging to a business. Prior to these three reviews, we were rated at 5 stars by customers that have shopped with us and were extremally happy with the whole experience, as you can see by their reviews. We are victims in this also as our brand, store and even trading has been tarnished as a result of a rogue trader. All of this information is available to the public via a basic google search.

We have just purchased a new lounge this weekend , and cant be any more happier with the range and the service provided. The quality and range of lounges are 2nd to none, The customer service and valuable information made it a straight forward decision. I cant thank & recommend The staff and The Custom Sofa Centre any more highly. Ill be writing another review once i take delivery and look forward to sharing another great experience. Thankyou for your great service and advice. Ross.

Worst is not enough to describe this company, it is a scam, took money for order and never return any email enquiry. We made order from Auburn shop and paid money, soon it closed and requested us to pay instalment to Castle Hills shop and then it closed as well. And since then never reply us.

Originally went to Lounges Plus where I ordered 2 lounge suites valued at almost $9000 and 2 bed ensembles valued at over $5000. I was advised that the lounges would take 15 weeks for delivery. After 10 months (40 weeks) and having to always be the one to contact them to get updates, They finally delivered one lounge and both beds with the advice that the other lounge should be on the next shipment. The delivery was nothing more than they dumped the lounge and beds and I had to unpack and assemble all. After another 3 months waiting and again having to chase Lounges Plus for details

A great range and quick delivery, considering the sofas are custom made. Very helpful service from Chris. We had a problem with a ratchet which he provided free although it wasn't on warranty. Highly recommended

First time visit to The Custom Centre Tuggerah and I was impressed with the quality and variety of the sofas on display which could be altered to your requirements. Anthony was helpful and Alan went above and beyond with his product knowledge and great customer service skills to ensure we got what we wanted . Many thanks teammaking sure the customer was happy.

Late delivery, not delivered yet. I am going to report it to Police and Fair Trading. It is interesting that they never refunded me, not delivering and treating me for negative feedback. Never trust this brand

Amazing service from start to finish. Helpful advice provided in store, clear communication, regular contact to provide updates on progress, and on time and efficient delivery and assembly. Couldn't be happier!