Home Timber & Hardware

Ordered Makita Pole Hedge Trimmer from the Mirander store. Prompt delivery and excellent customer service. Thank you

I visited the store today to pick up an item and was met by a staff member not wearing a mask, who I assumed had an exemption. Whilst not wearing a mask he not only interacted with me and other customers at the front of the shop but took me to the back of the store to retrieve my purchase. This meant he was not wearing a mask for the entirety of my visit. When my daughter asked why he was not wearing a mask I thought should call the store to confirm he had an exemption. When I did so, he informed me that he does not have an exemption and apologised which is not good enough because he put many people, including myself and my daughter, at risk. His weak apology did not excuse his completely dangerous and unacceptable actions.

Amazing customer service I received from Pat who exceeded my expectations and gladly will recommend this hardware store for product knowledge . Friendly can do attitude.During this current lockdown shopping has become an online way of life but I was assisted on the phone with care.Thanks for your great service Sylvania !!

Call to find out if an item I wanted was physically in stock. The person on the other end was extremely rude. Sarcastically said he had plenty of time for me as I ask him multiple questions, which annoyed him, the final straw was when I asked ask him about the cost and his words were are you serious". Seriously

Could not recommend Home Hardware on Sylvania Rd enough. We had an issue with an item we had bought online and the team went above and beyond to rectify the situation. We are going to do all our hardware shopping here from now on because we were so impressed by this incredible customer experience.

Horribly rude. My father asked for a part for the toilet. They said they would order it. Went back to see the progress of the order. Turns out they didn't order it. We mentioned to the gentleman that he said he'd order it. The bloke comments back rudely, arrogantly and with attitude, 'you told me 10 times'... was only once. You want to help small business but not this one.

Wonderful service.Ordered item on Friday & it was delivered on Tuesday the following week.Was kept up to date with postage & delivery details.Always happy to support small business over the big companies.

How unfortunate the owner was so rude to us. We always try to support the little local guys. We spoke with two different employees who were just so helpful but on coming back to the store 1week later to pick up the item, we where met with this man who just about called us liars, that he didn't know who we spoke to, that our information was completely wrong. We are without the product we needed but he did give us the money back.Won't be back here any time soon.

Very helpful and informative, pricing was good,owner set me up with a new drill/saw combo rechargeable tool kit plus accessories, would highly recommend a visit to this hardware store

I needed a few shelves cut for a retail store. Bunnings refused because the product was not brought at the store.The gentleman at this store not only cut the shelves for me, and with a hand saw, but he didn't charge me.After a very rough few months in life, that was a nice gesture, and I accepted.Number one place.