Crunch Fitness Hoxton Park Gym

I hate writing negative reviews, but this place very much warranted one.This is a very unprofessional and scammy sort-of-gym. If you are thinking of signing up to this gym, there are fees galore in the fine print that they are not decent enough to be transparent about when you first sign up;1. They have a sign up fee.2. Payment dishonour fee(which will be charged sometimes even if you have funds in your account, it just depends on when they feel the need to charge people. I had to prove I had funds in my account. And even then they will try to push blame on your bank. I had to threaten to cancel my membership, before they waived the fee).3. Annual fee.4. Pausing membership feeWhen it comes to trying to cancel a membership, they give you the run around. Even after 3 calls, and 4 emails formally requesting to cancel the membership. They won't let you cancel unless you go in in person, or print out a membership form, fill it out, scan it, then send back to them. Even though I alerted them, that I do not have access to a printer and scanner.The gym also has very unhygienic patrons who don't use towels, and they also don't cap numbers in the gym, so trying to go at peak hour, (4pm-8pm)a 40 min workout can take up to two hours, waiting for everyone to finish. Overall the one ⭐️ star is very generous.I hope they fix their sales and overall service culture in this gym, as the facility is great, and there are plenty of machines for all types of workouts. Otherwise there are plenty of other gyms who charge a little bit more, but you'll get better gym goers there, and more value for your money.

Cool place!! The ceilings are high and the machines are laid out in rows so it’s very easy to move on to the next machine!!

Best gym I have been to in the west. Can comfortably peak hour and always find what you're looking for without waiting too long. I'm happy going here.

Big space. However always busy at 6:30-8:30 leg good press machine only have 1 of them. Would recommend get more. Machines are old.

Stay away from this place.Signed up for the first time with crunch fitness. Within the 2 weeks my access card stopped working and they advised that it was because I wasn’t paying my fees even though they were deducted from my account. So I was unable to access the gym with my card despite them still charging me. This went on for another 2 weeks with no resolution. After experiencing this frustration as well as poor customer service from the staff I decided to cancel. I went in to cancel and they advised that I would not have to make any more payments. One week after cancelling and surprise surprise, I was charged by them again. I called them up, to which they advised me there we no charges to my membership, and offered no more assistance. I then had to call and email another crunch fitness gym in a different suburb for assistance where the lady there helped me out and found they had entered my bank details into someone else’s profile so I was paying for someone else’s membership the entire time!!! The incompetent staff at hoxton park were unable to work this out.Now I’ve been advised it’s a 10 day wait to see my money again.Not to mention the gym is always too busy, they don’t have enough good machines, and majority of the machines have all the labels rubbed off so you can’t even see how much weight you’re doing.

Packed gym, super hot and humid, all the fans were taken off recently, ACs are off. The whole place stink of sweat and BO, perfect please to get sick.2 people sitting at the reception on the phone like goose, bad service at its worst, topical of crunch. Days are numbered for this chain.

I mainly went for the classes - the instructors there were great. Staff were friendly. As for the gym, it is always super busy and there are always so many people working out around you. If you are not very confident, it can deter you from going. It is also a pain when you are trying to temporarily freeze your account because you're going overseas etc.. so make sure you tell them way in advance about it. Wasn't happy with some of the times I asked to freeze my account or cancel my membership as I always had to pay for some ridiculous period of time that I did not need.

3 stars for now.. If the facility could get the water drink fountain temp to be at cold not warm (yuck), update/upgrade a few machines that are looking pretty rusty and one machine I noticed yesterday that looked like it was chewed on by a rat, ratings would be higher. On a + note, staff are friendly.

very difficult to quit membership unless you go back to the store. I moved and tried to cancel membership by phone. I was told can't be done .have to go back to their location .. difficult when you have moved in a hurry. other companies are much easier to deal with .. will never rejoin with them again.

It’s so bad staff are so rude and members are so selfish take machines for ever argue and push if there was disagreement and the staff blame it on you somehow ended up canceling and leaving it with the worse gym ever went to