Amart Furniture Braybrook

Great variety of furniture. Staff ordinary except for manager

Bought some beautiful mid century modern style furniture for the living room. Sales people and customer service is excellent!

We bought a new leather couch for $6400 and started peeling after 20 months we had a 12 year warrantee and paid for a letter protection plan for 5 years at $169 Extra . And still they say not covered under warrantee they saint a repair man who said he doesn’t know how he will be able to fix this and then say it’s from a chemical reaction from our hair or medication we take and not covered . Not happy at all and no help from A-mart there warrantee is not worth the paper it’s written on will never buy anything from them again

I purchased 8 chairs Asheville dining4 months ago and they have5 years warranty .One of them collapsed,I called them for the warrantyI been told there is no warranty on these chairs because they were in storeAnd when I purchased them never been told that there is no warranty on those chairsIt’s just lie .

Spent over $2500 and $200+ for extended 5 year warranty on a lounge and it is basically scrap after 2 years. Noticed bad pilling in the material almost immediately after purchase but we chose not to make a big deal of it. The material then degraded rapidly which was concerning as the lounge wasn’t getting heavy use. We also noticed creaking from the framework of the chaise section which we didn’t use much as it was just the two of us. Final straw was when we noticed one of the back feet of the lounge was an inch and a half off the ground, most likely was always like that as it was to the back and up against a wall out of our view.We then decided this was enough for us to contact Amart and they did their upmost best to make sure that we were not going to have a justified outcome from the get go.What they did do was send a 3rd party repair man out to access and repair our twisted lounge, he removed the back of the lounge after seeing the dip and the foot in the air only to tell us there was nothing to repair as there was no damage.So I asked is it a manufacturing fault? It was awkward as he was obviously in a position where he’s told never to admit fault but it clearly was. He said he would take photos and send a report back to Amart to which they will have on their files for years to come. Two weeks later after not hearing back we reached out again and to which they responded with a convoluted stale email stating that they have fantastic customer service and they will no longer be responding to us from here on……So there’s what to expect from Amart in a nutshell in response to a warranty claim, very clear and now in our saved emails.So in summary we would have to say rubbish furniture and equally rubbish after sales service and their extended warranty is nothing short of a scam, very frustrating.If you buy furniture from Amart you might as well go throw your cash into a landfill cause thats exactly where this lounge is going.From reading the other reviews I won’t be alone.

Fantastic furniture. Manager has great customer service skills

Massive store, scored some bargains with some Hampton style stools and I am really impressed with the comfort and quality of them.

It would be great if they answered their phone! Called 8 times in a row and no answer. Poor customer service.

Terrible after sales care. Faulty product - diagnosed as rails in drawer. One person on the phone said that they wouldn't send someone to fix it but what they usually did was offer a discount as compensation. The part never arrived and when I called to follow up some time later I was told I would need to send through all the photos etc again and they denied the compensation policy even though the rails were not part of the assembly of the product (ie, it was preassembled)

Melissa was extremely friendly. She did an amazing job today.