Byron Surf Shop

Rented a long board for 2 days ($45) but made the fundamental mistake of not fully checking over every detail including state of fins beforehand (make sure you note everything like you would when renting a car). My daughter and I used the board for an hour in total at Clarke’s beach in very tame surf, no rocks and no reason to explain cause of damage. Horrified on return to be asked to pay $100 to repair the tip of one the silicon fins by a ‘pro shaper’. My mildly shocked reaction prompted the Salesgirl to call her boss who apparently can do the repair work for $60. Feeling like I’ve been scammed here which left a pretty sour taste in my mouth. Daughter enjoyed the surf experience but dad didn’t enjoy the aftermath. Check before you rent and take notes is my advice.

Rented two boards, the sales person was very helpful and flexible with regards to the drop off time, said if we were late that was not a big deal.Had great time surfing at the Clarke's Beach

Professional scammer!Don’t go, don’t trust them

Couldn't have been an easier experience renting boards. The staffperson was so lovely and helpful, and she even let slide that we returned a tiny bit late (but don't return late, ppl!) How Byron should be!

They gave us the wrong size when they packed our purchase away. We left Byron the next day and only noticed after we left. Spoke to Anna on the phone and they failed to take any responsibility or provide a solution to their mistake.This proves what sort of shop they are - happy to take your money but won't provide any fair service at all. Very unprofessional.Avoid and take your money to a shop where they care.

Extremely rude manager.Would not recommend.For a place that depends on tourists I was very disappointed.Happy to say our home town wins hands down.

I bought a cardigan today and has a nice chat with the sales lady and went home and tried it on with the dress that I had bought it to go with and it didn’t fit over the sleeves at all and looked horrible and lumpy. My friend ran back to the store and asked if she could return it for me and the sales lady first said “oh no our eftpos is down can you come back tomorrow” but then afterwards said that actually they don’t allow returns for not garments not fitting. I can understand if it was weeks or days later but it was literally two hours in between and why would she say that the eftpos was down and ask my friend to come back tomorrow if she had no Intentions of refunding it? This has really soured our experience and just feels mean, petty and not good customer service at all. Very disappointed and won’t come here again.

Bought an expensive (~$150) pair of Hurley boardies which fell apart at the seams after a few times in the ocean. The staff were quite friendly but refused to refund or rectify the fault because I had taken the tag off. Don't think they understand the concept of a statutory warranty. Not worth my time to purse this but I thought this was a poor outcome and I would be wary.

Wow, I'm just simply amazed- the amount of support the staff provide are extremely helpful and has aided me to buy the perfect board. Always come here!

Best range of menswear in Byron!.It's my go to shop for clothes when I buy up big in Winter and Summer. Amazing service from the ladies behind the counter too!