Airport West Transfers

I have used this service 3 times now really excellent service very friendly lady's have driven me to the airport and picked me up great conversation great price I highly recommend this service and thank you again to the lovely lady that picked me up and drove me back home yesterday

!!!DO NOT USE!!!This was by far the most dangerous taxi ride I have ever experienced. Firstly the taxi drivers wife / girlfriend was in the front passenger seat. This resulted in the driver constantly being distracted, as he was leaning over (past the centre console) to speak speak to her while driving down the highway. He was constantly speeding, following way to close to other vehicles and swerving from one side of the road to another.We almost ran into the side wall safety barrier because he took to long to turn. This happened whilest driving 104 in a 90 km/h zone. THIS SHOULD NOT HAVE HAPPENED.He almost hit a semi trailer (a foot away) because he kept turning around to speak to another passenger. This inturn made his wife / gf freak out who then started to argue with him. It was very concerning and it did make my heart race.After contacting the taxi service directly the man stated he would talk to the driver, but if this is the standard the company employs, STEER CLEAR. I was not offered any form of apologies, simply I'll talk to him"

Sat waiting outside for an hour we had to ring them to find out where our lift was , no courtesy phone call to say that they were running late.When they arrived the driver proceeded to drive with one hand on the wheel the other holding her phone using the maps.She didn't know where to go to get back out of the estate.When we were not too far away from our destination she proceeded to pick up her mobile again while driving as she had no idea where to go we had to direct her using our phones.So if you are OK having a driver who has to ask her passengers the direction while still driving one handed then go ahead but also allow an extra hour at least for the trip.

Good communication, lovely driver, and great price. Well definitely use this company again.

We have used Airport West several times over the years with no worries. Our driver, Lafo, sent a text message the afternoon before pick up and was right on time for a 4am pick up. No probs on collection at Brissy Airport and good communication re waiting area.

Fantastic customer service. I had left my phone charger in their vehicle and they called me and waited at the airport for me to pick it up.Thank you!

We have always used Airport West but won't any more. Last year our driver fell asleep and we waited an hour in a cold empty airport at midnight for him to arrive. This time he was 30 minutes late again. The car he picked us up in was disgusting, covered in dirt and I think dog hair, and smelt of cat urine. I put my mask on as it stank that bad. The driver was in stained dirty track pants. We will drive our own car and park in future. It might be cheap but it isn't a pleasant experience.

Confirmed flight day before, no mention of having to wait for 4 other passengers with a 1.5 hours wait.Called on arrival at airport and the driver was still 30 mins away.The option to make alternate arrangements and cancel would have been appreciated.When called the office with this solution, Wayne said ‘it’s only a 45 mins wait’.

Poor communication, long wait time at airport collection. It took 2 and a half hours to get to Ipswich.

Did not show up. I rang Wayne and he said sorry that he booked it in wrong date. I only spoke to him and booked in the day before. Ended up having to call a taxi. Was late to the airport, luggage did to arrive at destination due to being late. Not impressed and will not recommend. Wayne rang next day to apologise.Not good enough.