Swimart Doncaster

Very helpful staff, and know their products..

Booked a service with these guys and had a very good experience. They changed out our filter sand and recommended a better quality filter medium that best suit our needs. They adjusted our pool chemical balance and fixed the chlorination system. Great service and very happy with the result. Highly recommended.

The team at Swimart Doncaster are very knowledgeable and always willing to help with a pool issue.

Great service! After going on holidays for a couple weeks i returned home to find that my pool was green. After Alan came out the first time and started the initial treatment, the pool was crystal clear in two days! i can't thank Alan enough as well as the team at the shop who gave me some great advice in regards to maintaining my pool. Thanks once again!!

These guys are amazing to deal with. Would 100% purchase again! No issues at all.

I’m usually not one to get online for a rant or to talk poorly of small local businesses. It's more efficient to move on, support a more reputable local business and know that practices of bad ethos eventually comes full circle. However, as other reviewers have stated, there is a concerning lack of honesty and integrity practiced here (so much so that it warrants giving others a heads up).I have found one particular staff here to have no conscience. It's not just sad but also appalling to witness blatant lies used to cover up being caught out. When it comes to peace of mind these are not your guys. It seems common practice to charge their customers twice the normal recommended price and invoice you for products and services you haven't received. If you value time and people you can trust go elsewhere, definitely not here.

Providing wrong advice and Poor customer service.My pump stopped working, they attended my house and immediately concluded that the pump's seal has deteriorated and pump should be taken to the office for repair or replace. They didn't bother even to check why the pump doesn't work. Their office called and said the pump is out of order and not repairable and should be replaced with a new one. They offered a CTX280 pump for $985, however you can buy it from ebay for $400-500 approx.Finally, I collected my pump and installed back again myself and the pump is working perfectly like a clock since. There was no need to replace a pump. When I sent them an email and politely gave them feedback they were not very happy with my feedback and responded very direct with a poor customer service skills balming me that I excpect them to work for people for free... They didn’t bother to reply to my second email.Hence, I paid them to attend my house to not to check properly and find the issue, giving me a wrong advice of changing the pump (which was unnecessary) for a high price and then poor customer service to communicate and satisfy their customer.I am not happy with them and would not recommend them to anyone.

Did not bother to show on day as organised - not even a phone call, very disappointed after being promised they will be here no matter what.

Technician James did terrific job!But very disappointed with this store. Was sold chemicals worth several hundreds dollars without any information before service. Was overchargedThe staff at Doncaster are only out to make money.

Very disappointed with this store. Was sold chemicals worth several hundred dollars and the quantity needed suddenly doubled at the checkout. Was overcharged too - products on special in the catalogue (also advertised on the shelf) scanned at the higher price and I was charged for the wrong product too (also retailing at higher price than the one I was given - i.e. in their favour). No apology either when I returned for a refund.Went elsewhere and had water re-tested, instead charged under $50 and water came up perfectly (re-tested a few days later to be safe). The staff at Doncaster are only out to make money, you’ve lost me.