KOOKAI Highpoint

The store was well-organized and had a great selection of clothing and accessories. What really made my visit special was the excellent service I received from a very nice girl named Kate. She was incredibly friendly and helpful, and went out of her way to assist me with finding the perfect outfit.

Went into Highpoint on Saturday, shopping for my girlfriend and I’s anniversary. One staff member in particular named Abbey was exceptional at helping me find the perfect gift and she was very well presented. Definitely will be coming back for my Mrs needs and asking for Abbey. Great customer service, 5 stars for Abbey.

A massive shout out to the wonderful Tanya B from the Highpoint store.She was so kind and helpful from the moment I walked in. She was extremely helpful even going to the offsite storage to get the size I needed. She was also so friendly and giving me ideas on how I could wear the pieces that I bought. Even my son mentioned how lovely she was.

I recently took my teenage daughter into the Highpoint store and was so happy with their customer service . The girls were friendly , helpful and super kind to my daughter who was looking for an outfit for a special occasion . They suggested a number of outfits which were appropriate for her age and body type . A happy shopping experience for mum and daughter !

My daughter is trans and recently shopped at Kookai Highpoint. She was a little nervous going into the shop but was greeted by the lovely staff members. She spent a lot of time in the change rooms where she as assisted by Claudia. Claudia made her feel very welcome and helped her to find clothes that suited her. She left the shop feeling very happy and accepted, and will definitely be returning to shop again.Thank you.

Today I went in the store and there were 3 staff in particular that were so helpful! Dakota, Abbey and the store manager (sorry I didn't get her name) - they were so kind and just such lovely people! Thank you ladies for helping me, I really appreciate it :)

I shopped in the store last week and found the staff very friendly and had a great shopping experience. The girls gave me great service and had great product knowledge. Will visit Kookai Highpoint again.

I went into highpoint this morning looking for an outfit for an event. The staff were so friendly and really helpful!! From the ladies on the floor helping me choose some outfits, to the lady in the fitting room helping me decide which one I should choose!! The staff at the checkouts were also really lovely. I ended up walking out with two beautiful dresses ❤️

Came into the highpoint store today. I didnt even get a hello or do you need help I asked a worker if she could put my clothes in the change room while I still look around. And instead she ignored me. Then once I had finished looking I walked into the change room there were two workers standing there just talking and not even looking around to see if everyone was ok and if I needed help. I then finally get there attention. I try my clothes on come out needed my top done up got ignored so got my partner to do it up for me. If it wasn't for my partner I would of been standing there waiting and waiting. Then I asked for a size for an outfit and it was like an inconvenience for her. It's about customer service no customer service at all here. It's just about talking and having a catch up . All staff at this store were rude I have gone into the Chadstone store and the Eastland store and have never had bad service at all always helpful and friendly. It's disappointing as I have spent so much money at your store to leave unhappy. I went to pay and the girl had a smirk on her face when I asked her nicely if I could have these items in a packet as thats the service I have got at every other kookai store. No one was happy to be working there. I've been in customer service for years now and I would never ever treat a paying customer the way that they treated me ..I'm paying these staff basically to keep them in a job ..Need to hire a new team at HIGHPOINT!!!if you want returned customers.

I visited your Highpoint Store on Saturday 18/3/23 for the first time and was so impressed by the way the girls greeted me, they were all lovely.I had Claudia and Jenette help me in the fitting room and I felt totally comfortable considering I’m not your regular Kookai shopper.Good job Kookai, these ladies are amazing, I will be back :)