Blue Clean - Cleaning Services

I can't believe you only refunded me $33 for this. You have a shocking customer attitude. It was originally agreed that 2 cleaners would arrive at 10.30-11. The next day you called to say could they come a bit later, between 11-12. I explained the whole house would need to be cleaned by 3pm ready for the next guests. I didn't hear anything for 2 days, then you only EMAILED me (no phone call, no apology) the NIGHT BEFORE to confirm only 1 person will come, at 1pm. This would be impossible to clean the whole house in 2 hours for 1 person. Then he was 45 minutes late and so only stayed for 1 hour. I had to clean almost the whole house myself and cancel my other appointments, and I lost money there. And somehow you still charged me $110 for your minimum call out fee? Truly shocking. You should be ashamed.Plus, you SAVED MY BANK ACCOUNT DETAILS WITHOUT MY PERMISSION to allow you to charge my card??!!! I'm sure this must be illegalI then explained to you during my phone call that a previous clean (a post renovation clean) by your team only a few weeks prior was very sub-standard, and your response was you should have told us straight away and we could have sent another team"

Very disappointed with the service I received. I opted for a deep clean to which the outcome was sub standard. Not only was the cleaner very late (I had to reschedule to later in the day) to work around their delay but they spoke no English whatsoever and this was very disappointing as I couldn't communicate when they arrived. This also left be feeling nervous to leave this person in my home unattended. There was a very high fee charged ($242 AUD) for one living area and two small bathrooms. The booking online form is deceptive and purposely presented in this manner to add every room (even in a small apartment). I recommend you do not use this service if you are based in the Eastern Suburbs.

My advice is if you are thinking of booking this company to clean your house.. just do it yourself. I had a cleaner stay for 2 hours so basically $100 an hour it cost. They just Hoovered the floors really and wiped down the kitchen.. didn't wipe the kitchen tile area properly.. didn't move the toaster so there were crumbs still.didnt wipe any any other area of the house. I can do a better rjob myself. I'm pregnant and have visitors coming and I'm cleaning after this company has cleaned.. its just ridiculous and theyre just full of excuses. Save your money. Go elsewhere. They are sending me links to the website. I'm a grown woman I know whenI ive been ripped off and when someone has been lazy cleaning my house. Also left their dirty cleaning cloths behind.. seriously

I regularly use blue cleaning services for my Airbnb units in Bondi .I’m really happy with their services, they are reliable and punctual .highly recommended

I had Blue Clean service my Airbnb Apartment. Javier did a great job and the place looked great when he finished.

I usually never leave bad reviews as most business owners can reach a resolution if their customers have a bad experience. Unfortunately, I used Blue Clean after a recommendation from a Facebook group for an end of lease clean and received sub-standard service at best.We had a 2 bedroom 1 bathroom apartment clean booked for 2 hours. The kitchen and bathroom were the only areas thoroughly cleaned. The list of issues include:1. The floors were not mopped properly,2. Wall cleaning is NOT included (areas of the wall had cobwebs / marks which could have been easily cleaned with 1 wipe! It did not require a “wall wash”),3. Window coverings are NOT included (they said over the phone Venetian blinds are not included, however apparently ALL blinds are not included), 4. They will not clean ANY mould, even though on their website they do seem to clean mould but only “small areas”.All of these areas could have been cleaned with little to no effort, instead the cleaners left without notifying us that they were finished. It’s unfortunately misleading when you pay $475 for a 2 bedroom apartment assuming these little bits and pieces will be included. This resulted in us going and doing it ourselves as they would only clean the range hood that was left greasy. Like some other customers, they unfortunately rely on “terms and conditions” to refuse giving a partial refund, and insist on sending another cleaner to correct issues. This doesn’t always work if there are other tenants due to move in! Be careful if you are booking a clean as MANY things are not included!

We never before have left a bad review for a business. However our experience with Blue Clean was extremely poor. We paid $407 for a post renovation clean of a 2 bedroom unit and it was an appalling experience. Floors were mopped and rather than removing white dust from wall drilling it was moved around leaving white residue on the floor boards. No surfaces of kitchen, bathroom or furniture were cleaned at all. And the cleaner took a personal item which was later returned at our request. We couldn’t do the guarantee clean at the time it was offered as we were going away and they agreed to reschedule when we got back. When we returned and asked to reschedule they refused to do so saying it was outside the guarantee period.

As an Airbnb manager of two large house it's very difficult to find cleaning staff. By using a service like Blue Clean I was hoping to avoid the problems of using individuals I had hired myself in the past. The cleaning done by Blue Clean does depend on the actual cleaner they send but the cleaners are very fast, nice to deal with and happy to go over any area they may have missed. The price is very reasonable and the ability to book online and track your cleaning schedule is very handy. If you're hiring cleaners for an Airbnb property, it's also good to realise that hiring cleaners is not a set and forget proposition.

Hired this company for a rug clean and their cleaner severely damaged a brand new coffee table. Nobody else had been in the apartment except for their cleaner. When I approached the company to take responsibility they denied and told me to contact ACCC which I will be doing. Their responses are very templated - this clearly happens a lot. Would not recommend if you don’t want your things damaged.

The company did a great job, cleaning post construction. The job required good detail and care, blue clean totally exceed our expectations. Highly recommend this company