Petstock Eltham

This pet store Is the best for birds I've been to! Lots of choices for food. More variety for toys and perches. Very friendly and helpful staff. Terry, the store's bird, looks very healthy and loved. Shout out to Dane for helping me locate a lovley toy that was in Terry's cage.

Helpful staff,Chicken food is good value.

Friendly and knowledgeable staff.Great merchandise and advice. Huge selection of all things pets and live stock. Caters to most animal's needs.Offers grooming as well.

Love this place. The staff (especially Indie) are always helpful. She went out of her way to help me and nothing was a trouble. They carry my supplies out to my car. They know what they are doing and can always answer my questions.

I visited Petstock Main Rd Eltham this morning to use the dogwash. Just after I entered the dogwash a female attendant called out to me did your dog make a mess on the floor?" I answered "If he did I wasn't aware of it" - I had just walked in and had stopped briefly to look at the dog beds. I did not see my dog make a mess nor did I see a mess on the floor. I then proceeded to wash the dog. When I finished I put the dog in the car and came back into store to purchase some bird food and stood in line waiting to be served. When it got to my turn the same female attendant at the counter said "won't be a moment" and just walked off leaving me just standing there. It was clear to me that she was deliberately leaving me waiting and another attendant served me. As I exited the store she walked past me giving me a dirty look. It was clear she believed I had let the dog make a mess on the floor which I had no knowledge of.I have long been a customer of Petstock stores and usually find the staff to be polite and helpful but as a consequence of her rudeness towards me this morning I will find another local store to shop."

I get that staff have stuff to do but if someone’s at the door a couple of minutes after closing it’s obviously for an important reason. Didn’t even ask just said they’re shut. What happened to good old customer service..

Really good customer service and will always match prices from other competitors so you won't have to shop elsewhere.

Staff are always great. Good vibes in this store. However the price of a particular cat food was $25.00 one week and $31.00 the next week. Just because of low stocks and hard to find. That's just forcing people to pay more for profit. Totally unacceptable practice. And abuses the people who shop with you frequently.

This is a story about Celeste (I think, I'm horrible with names). I've been buying my dog's food here since we got him about 9 months ago, she's always been very friendly and asking about our pooch, Paddington. The other day I took him in for his first visit on his birthday. Well, when I arrived, we were met with Oh Paddy! You came in! And it's your birthday!" This is the first time she'd met him AND remembered his birthday! I was stunned