The Cairns Aged Care Centre at Chapel Hill

They don’t know how to do their job properlyWorst age care, the carers don’t have patienceWith the residentsWorst! Worst! Worst!

Absoulutey terrible place. It is dirty and smelly, the carers have no empathy or patience for elderly or their family. I have witnessed them denying prescribed medicine and leaving the residents in soiled clothing for hours to the point of infections and insufferable pain. I thank God my grandmother was moved to a safer place!!

Shocking facility. Residents are left on toilets for hours, rooms are filthy. Hideously understaffed. Utterly appalling. My partner’s 95 year old grandmother was taken to the Royal Brisbane after lockdown in 2021 and had a raft of health issues which were ignored by staff. Thankfully she was moved to a new nursing home to live out her final months. Shut this place down!

I worked at the Cairns Centre for over 6 years and have enjoyed my time. It has been a welcoming environment and the current manager has a genuine personality who is always aiming to provide the best. The staff are respectful and caring towards the residents. It has been a pleasure working there.

The Cairns Centre is a friendly and safe place. My mother is happy here and finds the carers kind and helpful. Everyone the family has met while visiting mum has been cheerful and welcoming. They are all very friendly and always have a chat with us. Mum has made some nice friends amongst the residents. The facilities are good and there are a number of varying activities in which the residents can participate. Our family is happy with the care mum is given and feel she is well looked after by people who know her and care about her.

Delighted with my husband’s care as he is happy participating in all daily activities plus outings arranged by diversional therapists that go above and beyond what would you would expect:with films , outings , live entertainers and celebratory events.* Location: easy access on Moggill Rd; parking plentiful.* Staff: extremely caring and loving and hard working with smiles all round* Chaplains: generous with their time and tolerance, their ministry includes a Service on most Sundays* Ambience: sharing / caring with generous spaces to sit and visit within the home on three levels plus gardens and entertainment Jacaranda Room in grounds available for family and friends use.My grateful thanks and appreciation

worst age care everplease don’t send your parents there if you truly love them

The Cairns Centre staff are so caring and I can't speak highly enough about the attitude towards residents. They have a good program for entertainment if you wish to participate and the food is good quality and varied. Communication can sometimes be difficult due to the large number of shifts of carers but they try hard to meet any needs you have. I would recommend the centre to anyone looking for a caring environment. My father was cared for with dignity during his last days and my mother was supported by the staff with great empathy after he died. Karen Strohfeldt

We are very happy about the service provided at The Cairns Centre. Our family member is always treated with kindness and respect. The staff have always been exceptional in the care they have provided. The facilities are clean and fresh. We would highly recommend and we thank everyone at The Cairns Centre for their professionalism and compassion.