Genesis Health and Fitness Wantirna

The customer service is so very bad and rude! A pool trainer actually yelled at my wife as she was trying to get out of the pool! They won’t resolve your problem and keep on transferring you to other staff members! Even a meeting with the manager achieves nothing , it's like talking to a brick wall. Just like money hungry leeches! Its all about money. We've even had a staff member steal money out of our gym bag in the changing room. Again nothing has been done and she is still there. Shame on you Genesis Wantirna. When will you respect your clients, and give us the service we've paid for? Get a manager who can train the staff in customer service. Not these Self-centered" bunch you have today

Signed up with a 6 week deal pay nothing for 6 weeks and then $12 weekly after that, 3rd week in I was double charged, and the next day charged again, all 3 charges where not at the sign up price but we're $12, asked to have it resolved and nothing happened, the followingweek was again double charged. Beware useless rude staff, go to GoodLife wantirna. Or any other gym frankly.

Having joined Genesis Health and Fitness Wantirna I am most impressed with the friendly and helpful staff. This was exhibited by the regular members being greeted warmly and assisted with queries in a punctual and cordial manner.The facilities are clean, well ventilated and provisioned with ample natural light. Equipment is first class and with a 25m swimming pool, exercise classes and pleasant change rooms it is a positive environment.I am looking forward to a long association with the Genesis clubs.Keep up the great work!

Friendly, informative staff; great selection of classes available; I enjoy the 'Ladies Only' Gym equipment room upstairs!..a bonus. Excellent Reception Staff, always friendly and helpful. Look forward to participating in weekly classes of choice. (Grateful for support doing recent Covid Lockdowns). Lynda Clayton

It’s quite an out dated gym. The group exercises are out of date and not attractive at all. Although it’s been renovated but still low quality of the facilities. But staff are very nice and the best thing is there’s not many people in the pool as well as the lady’s area. If you like somewhere quiet, this gym might suit you.

Recently both myself and my wife went in to sign up as members. Staff were friendly and process was smooth from the beginning to the end. We went closer to the closing time but they were more than happy to assist. Great facilities and a lot of equipment, yet well organised. There are a lot of options for group fitness classes and the times are very convenient for 9-5 full time workers like us. Ample parking at the back which is great as well.

The staff are very friendly and helpful, always smiling and motivating.Great range of machines to hit every muscle, super happy with signing up as unlike other gyms I've never had to wait for equipment , perfect!I definitely got value for money on my membership. Great rates. Very Happy.

I have been a loyal, long - time member of this gym. I enjoy attending many of the classes, including Body Pump, Cycle, Boxabike and Body Balance. I have always found the staff friendly and helpful. I have even recently brought my daughter along, who is now a new gym member too!

Facilities are great which includes the swimming pool but watch out for the payment. Always wrong if you asked your account to be on hold during holidays. They either charge extra or double charge. The worst thing is they asked to call the debit company (Debit Success) directly as they can't help. I spent half an hour on the phone and ended up finding out that it was one of the administration errors from the gym.