rebel Penrith

I went in to get some runners and found the two staff members I met initially to be dismissive and more concerned with talking to one another. When I asked for a good walking shoe I was told whatever my preference to go with that". I left but ended up coming back as I really needed shoes. I was then met by Soobaan

Brought a pair of shoes today that sadly didn't fit so had them returned for a refundMy partner took them back as I was busy and all went fine until I checked the refund receipt and found they have actually refunded the money to my partners card not my orginal payment cardVery strange for a company to do that and their live chat support even said it was a mistake that shouldn't have happened :/ now instead of it going back in instantly since the payment is pending I now have to wait up to 10 days rip

The workers are nice and have great environment to work in , they show empathy and compassion to there customers which is very helpful

Excellent customer service! Friendly, efficient and knowledgeable staff who helped me find the perfect shoes! I’ll happily return :)

Feed back on the experience I had last night looking for new soccer shoes.Will was fantastic and was able to hold conversation and relate to me: a massive yes in the retail world! We established what I wanted and needed really quick and got within my price range.Walked me to the front counter and advised me what to do from there (that’s above and beyond in my books). Well don’t will.Even then young lady in the red jacket (I didn’t catch her name) was very lovely and got me signed up quick smart.Great job guys. Hope to see you there again.

I came in a couple of weeks ago to purchase some good runners but nothing really felt like it was for me. Although I didn't end up buying anything I still felt impressed with the young lad who helped me and have to praise his patience and understanding. I tried on multiple shoes and he was very knowledgeable and understanding of my needs. He also recommended me some potential shops I could look at and like other retailers didn't force me to buy anything. His communication was also genuine and he genuinely wanted to provide good customer service. If you do shop from here, please get help from Sooban and not the other employees who don't even ask how you are. Rebel certainly should give him a raise and you should be proud of having an employee like that.

Awesome customer service today from Dylan, although knowledge was expected with working in the basketball section, overall knowledge on the shoes I was looking for was impeccable and received more info than I expected which was awesome. While I’m not local to Penrith this is my preferred REBEL store, and the customer service is one of the reasons for that.

I have to give it a 4 not 5 cause for the average chap or lady it's just a tad expensive but it's mad quality sports gear and sports items staff are nice and their carry bags are keepable how goods that you egg heads!

I would leave them less if possible. I bought thongs 20 min ago and they refused to do any sort of refund because I had worn" them... 20 min. What an absolute joke. They were also over priced. The only reason I bought them was because I had a gift card I had to spend. I'll never buy from Rebel again."