Sensational Kids

My experience with sensational kids is terrible espeically with their admin apt booking service, they cancel the appointment in short notice, then they said they called my phone and they said they left a voice mail message, however they will NOT even do any further trying to contact parents re the cancellation of apts, no emails or text message or call again, they just leave the parents like me not knowing the apt was cancelled, rushing driving kids to the apt after a day work, these things happended multiple times, complained to them, no one cared and no oned responded the complaint.Their managment seems disappreared.Also they suddently changed my son apt time, I have no idea until i called them, then they said they have emailed to me but I did not respond faster than other parents, seriously I do not hold my phone at all tims just serving for sensational kids!

Staff are nice although facilities are lacking compared to previous OT we used to attend (Note: we only moved OT’s as we moved cities). We ceased our sessions, as I was not prepared to keep attending and paying for my child to spend 90% of their time doing an activity that they already do plenty of at home rather than work on the areas they needs assistance with. Also, make sure you are familiar with the cancellation policy and, if you cancel that it is outside the 48hr cancellation window! We cancelled at 44hrs (so completely accept it was our fault) and were charged the 50% cancellation fee however they are able to cancel within 24hrs (which they did prior to our first session).

I highly recommend this service. Practitioners are all professional, knowledgeable and supportive and the staff on reception are so helpful and friendly. Manager Fran is also extremely approachable and compassionate. Therapy rooms are very well resourced and they offer a range of therapies allowing for a collaborative approach if required. Definitely check out SK if you need kids therapies. They have been fantastic with our child on the autism spectrum!

Unprofessional and unaccountable for their actions. Complaints are ignored and deleted. They go so far to even force you to sign a waiver of liability. Any lawyer will tell you to avoid them. Professionalism and accountability is a must in this profession, especially at the prices they charge! Free services are better than them!

Absolutely appalling service. They made 12 appointments in advance without my knowledge of this. I cancelled the first 4 due to Covid and illness and was billed a non attendance fee even though I’d cancelled via their sms service and called.I tried to speak to a manager regarding this on several occasions to no avail- no one would call me back. I then emailed them and got a nasty letter back saying I had to pay the full fee of $193. I was not contacted via phone to confirm or cancel any appointments. Terrible customer service and the manger will not return phone calls. Only interested in money! Steer clear!

I can’t stress highly enough for anyone thinking about using Sensational Kids (SK) to request a full written quote prior to arranging a visit.At booking we had been advised that we would be entitled to full rebates, etc. We had the compulsory SK “pre-consultation” this morning. At the end of the 55 minute visit we received a $255 non-rebated invoice. Additionally all further visits will leave you $100+ out-of-pocket. All these costs are undisclosed while booking, booking email, at their website, pre-consultation and during consultation.I have just finished my conversation from the Director Fran and as she pointed out “they are a private company so therefore there is no re-course for us”.I find it ironic/coincidental that a company that assists in family wellbeing is that one creates further disharmony through there deceitful conduct.It’s unfortunate how SK ‘s business model operates because I had hoped they would be of a benefit to our family, instead of being a detriment it is.

We couldn't be more grateful for the incredible service Sensational Kids has provided for our family. The team there really understood our child's needs and made us all feel very comfortable throughout the journey. Thank you.

Firstly cant fault the therapists they were all friendly and knowledgeable. Interactions with the admin team on the other hand really made our experience with Sensational Kids a headache.Constant careless mistakes and issues with our appointments, with no attempt at finding solutions. It's the attitude and utter disregard that we were given that I felt it was important to leave a review.I'm glad to now not invest my time in a business that really treats their clients like another number.

My children used Sensational Kids in 2015 when they really needed it. The outcome we received exceeded my expectations. Professionalism, transparency, effectiveness, work towards set goals and achieving them put the service as the best I have experienced. The Director of Sensational Kids as well as the employees work very hard to treat every person as an individual. The lessons learnt there accompany us through our life journey now. THANK YOU VERY MUCH!

It was lovely to find a place that was so lovely, caring and professional at a time when we needed some help navigating through children's development. Its great that there's so many options and chances to work in small groups. Thank you for being honest, professional and upfront and helping to define the best path forward. You would be amazed at seeing our child now and looking at the difference you have made!