Direct Chemist Outlet Langwarrin

The staff are very knowledgeable and efficient. Excellent place to get flu and covid boosters.

I have autism and can't read numbers properly and struggle with telling amounts of money. I went to pick up a prescription and thought I might have been overcharged but wasn't sure. It said i have 2 items but there was only 1 in the bag so i got very very confused and thought i must have been charged more money. My mum walked in to ask if I have been overcharged and the whole staff was very rude and I cried when I got home because of how they talked to me. My mum and I were never rude or aggressive in any way and never raised our voices because we simply wanted to check if the money was correct but everyone spoke to us as if we were mean people. The manager lady said in a very nasty way that I should have gotten a receipt and i tried to explain that I have autism and forget things like that and im just trying my best to be independent without my mum and that I am sorry but she said we were rude and told us to leave. I am very sad but my support dog is making me a little better. Will not be coming back.

This Direct Chemist is the best. Polite and friendly staff, scripts dispensed in a timely manner. Really like their hours. They look after my scripts and text me when they need dispensing. A really great service

Rude and unhelpful customer service, spoke down to my wife and I with a terrible tone.Employees make up their own returns policy, they will not send items back to suppliers, if they can’t resell it, you can’t return it. Not a good way to treat unwell customers…Update: just went to the Somerville store and they were more than happy to swap the correct item for us with no stress or issues with great customer service.

The pharmacists are so very helpful and super quick with dispensing prescriptions! Great customer service and overall this has to be one of the best pharmacies I have been to in a very long time.

Tried to overcharge me on althea cbd oil. $389 after 3 days of waiting .I went to another chemist and it was $245 for same product. Shamefull

Incompetent staff including the pharmacist. No customer service and no manners!! The shop itself looks very tatty as well. AVOID. Better care to be found in many other chemists in the area.

Giving 3 stars because the pharmacist and most of the staff are great except for one girl that I was served by for the first time a couple of weekends ago. She was at the front counter facing the exit while I stood at the perfume section waiting to be served. A lady came from behind the pharmacy counter and helped me. She was great. She walked over to the checkout counter with me and handed the girl the perfume I was buying. The girl behind the counter turned around and didn’t look at me, scanned the perfume, said the amount owed, said “Do you want a bag?” And started picking her nails and turned away before I could even answer. No smile, no eye contact, just served me at the checkout like she’d rather be doing something else entirely.

This pharmacy advertises price match so why do we have to remind pharmacist every time we get repeat scripts done to price match with Chemist Warehouse. My husband’s regular repeat script is always $5 cheaper at Chemist Warehouse. Every time they try to charge the higher amount so I have to Google Chemist Warehouse and show the staff on my phone, one time they even said they couldn’t find it on Google !! then I request for it to be recorded in his notes, which they assure me they will. Finally today after 4 attempts and having to repeat and go through the same process every time before they refund the difference , we are taking our business to Chemist Warehouse. Everyone beware before you get your scripts here. All you have to do is google name of your medication and you will see price at Chemist Warehouse which works out much cheaper in the long run. I really wanted to give this place a go, but do not advertise price match if it is too hard .