Spotlight Mittagong

Every time I have been into Spotlight Mittagong the staff have been so friendly & helpful & a big thank you to Sam who has helped me so much over the phone, it’s a pleasure to shop there.

I was so excited when I heard that Spotlight was coming to Mittagong. I have been twice. Yesterday was just horrid. The music was so loud that I couldn't think. The store is so full of stuff" that it is claustrophobic.The service is appallingly slow. Its a long wait to get served.There was a sale on patterns - 3 for $20.00. Iwas so distressed with the music that I paid full price for 1 pattern because I needed to get out of the store. I will not return to this store. I will continue to deal with Campbelltown store or Lincraft."

Terrible.The store is an absolute mess.Staff are unhelpful

I don't normally leave one star reviews but after my experience shopping yesterday at this store I feel it's time. This employee has treated customers appallingly, she is rude, she makes snide remarks about people purchases and mocks customers. I have witnessed this behaviour every time she is on shift and I am shopping and it has come to the point that would rather drive 50 minutes to the next spotlight to avoid dealing with her. In case your wondering, her name is Sam and she needs some help.

I highly recommend Spotlight Mittagong recently I was assisted by Sam in selecting material for chair covers. Sam was extremely knowledgeable polite and warm. Fantastic customer service. Sam Taylor is to be congratulated. A credit to Spotlight. Customer for life. Thanks to Sam Taylor. Jeffrey Slatter

Due to Covid the only way to purchase is via click and collect - BUT BEWARE - if you do not order over $30.00 you cannot order on click and collect but you have to pay $12.99 freight (a lot of money when I live only 1km away) now making my $20.00 purchase $32.99!When questioned about the fairness of this, given that we are now being FORCED to shop online, I was told there was nothing they could do about it and I was directed to their Customer Care Line - hey presto - 'your call is important to us' BUT not important enough to answer the call, message basically says 'we are too busy to answer your call' then you get cut off.

I’ve had the pleasure of being served by Nichole in the fabrics department. Since opening this store, Nichole has been the most helpful, polite and most knowledgeable person in this department.Others have been rude, disinterested and dismissive in the past.Nichole is a keeper

Never the tidiest of shops, but plenty of selection and friendly staff.

In March I ordered over $4000 worth of blinds and curtains. It is now half way through July and still nothing has been delivered. Pointless having a 1300 number as I phoned them and they took 2 weeks to return the call. I drove an 80km round trip to go to the store to find out what was happening. The girl there was very helpful unlike the customer service staff and the sales rep.Spoke to the sales rep last Thursday and she told me she would call back the next day with an update, it’s now late Monday and still waiting. I’m absolutely fed up. They have had over $2000 of my money and I have received absolutely nothing for it.The ones I have dealt with on the phone are rude and defensive.Sadly I’ll never use them again. I have used them previously in other locations with no issues. Stop using covid as an excuse. You’re not short of staff.

I ordered blinds & curtains in January and haven't got them yet. No phone calls to update me until I chased them. Can't get on to the 1300 number provided, and Mittagong store not answering their phone. Use a local independent small business where you can actually speak to the people, and they care about you as a customer.