Chemist Warehouse Mornington

Very poor service again this morning. Had to wait 45 minutes and rang in the morning before going. After saying they had dispensed my mum's tablets and they did not have them. Surprise they found they did have them.They need to lift their game elderly people and people with serious health issues need their medication and some customers need to go to the toilet and can not wait this length of time.Give the community what they need service

I take 3 medications regularly each month. However as much as I have tried and asked the pharmacists I can not get them in sync and have to pick them up at 3 different times each month. Then when I get to the checkout the price comes up for at least 1 of the other ones as well and they have to ring the pharmacist.... it is never a smooth transition or simple process.However today’s experience was an absolute joke!!I went to my doctor this afternoon and received a script for 2 of my medications. I went to the “in” counter and explained that although 1 of my scripts wasn’t quite due, my doctor had written a new one so as I could get them in sync. He said that was fine. When I went to pick them up James told me that I couldn’t get one as it wasn’t due yet. I explained the situation and also told him that I was going away. He asked if he could ring my doctor. I said yes but if he looked at the script he would see that it was dated today as I had just come from the doctors. After almost 15 mins I said I couldn’t wait any longer.... James was still standing behind the counter with the phone to his ear.I was so frustrated and asked for his name so I could write a review. He said it was not his decision, it was Marisse’s.Surely if my doctor has written me a script today I am entitled to get it filled.... it’s not like I was asking for medication to be advanced. Needless to say I’ve taken my scripts off file and will eliminate the frustration of visits to Chemist Warehouse Mornington 3 tines per week.Also, I went to my local Chemist who dispensed the script and said there is no way CW should’ve reneged on filling it when my doctor obviously wrote the script today. It’s worth paying a little extra to get good service.I must say the staff at the register at Chemist Warehouse Mornington seem to have some common sense and compassion and an idea of how to provide customer service which is appreciated...

Tried to buy an over the counter cream. I went to che.ist warehouse as they had the lowest price. Every other chemist said it didn't need a script. Chemist warehouse said it needed a script. I could order it online or click and collect without script( needed it and couldn't wait)Ended up going elsewhere but paying more....

Can highly recommend dealing with Monica at chemist warehouse Mornington. There was a simple error made in a click and collect order and Monica went way beyond my expectations to not only rectify this but send this to me with a gift voucher and no extra charge. It was an error that could've easily been made and I was happy to go in and swap the order but she exceeded my expectations and I am very grateful for such. Can't recommend her enough.

So very grateful to John and the staff in the dispensary at the back. John went above and beyond to make a difficult time for my family run smoothly. Really can’t thank them all enough.

If you are changing your hours, as a customer it would be greatly appreciated if you also change your hours on google. Your cruddy note on the window is useless as people still need to drive all they way to your store to find out you're not open. Your incompetence is infuriating!

Good prices and large store with a wide range of products, and friendly service. The biggest plus is this chemist is open long hours, 8am-9pm most days.The biggest drawback is parking. When it gets busy here, it can be hard to find a park.Overall, I keep going there because the good outweighs the bad.

Staff is friendly, nice and helpful. Would go and help you out when you ask. At the time i went to, it wasn't busy at all, amd wait time for my prescription was surprisingly short. Parking is very convenient at the fron with ample spaces. Would highly recommend this place.