Chemist Warehouse Campbellfield DC

I arrived 10 minutes prior to closing, as I approached the front door the security looked at me before locking the door and turning their open sign over to closed. There were still customers inside shopping and they are not supposed to close until 6. Trying to talk to security and he was closing door on my face saying they are closed. Told him still 8 mins left and I need maximum 5 minutes and showing him time and written in large words outside as I know what I need and where that is exactly. He was so arrogantly saying no we don’t have staff. After that I decided I’ll make a complaint and while I was talking to a elderly person that I came after 25 minutes drive as they are the only one who have what I want and I’m going to make a complaint they opened doors for me to serve at 5:55pm. It took me 3 minutes only to get that and make payment. FYI 4 staff were there and I left in three minutes giving them business of $160 that day and $450 day before. Shame on them.

Short of staff and instead of the security guard at the door hire someone who can work at the perfume section and assist customers

Hi guys, just wanted to bring to your notice an incident of refusal to service. I had been to chemist warehouse Campbellfield at 8:30 am. I had to get just document attested which takes less than a minute. Apparently there’s only one pharmacist available. And she tells me to go the one in coburg, which is 20 minutes away. Pathetic service. I told her repeatedly that I’m coming from a 14 hour shift and that I need the document to send for a police clearance but the pharmacist here just has no humanity. What a disgrace. Happy to say, I’m never ever in my life coming again to this pharmacy. In future, I’d rather drive 20 minutes to a pharmacy where I know for a fact that even if they have only one pharmacy and they are extremely busy, they never refuse. Thanks but no thanks Chemist warehouse Campbellfield. Shame on your pharmacist.

Christina the manager refused to return an item that I never used, she said you should have tried using it so I cannot return it. Tried a different branch with no issue. Will lodge a formal complaint to follow it up, very rude and unhelpful.

Rude staff at registers...no excuse for it. If you don't like your job, maybe consider quitting. Date of experience 8th May 2023 @approx 3.30pm

The asian lady didn’t take into account that I wanted to get a women perfume ( showed her a photo of the exact one I wanted ) then proceeds to force me to get a male version of it instead went back to return it the next day people behind counter said I’ve broken the seal even tho it was sold to me with a tear in it and it put backwards in the box the really nice old Indian man helped to solve the mistake after the counter staff were refusing to take it

Disgusting staff and customer service especially the girl working on the 2/3/2023 at 7pm. was extremely rude and arrogant! i will be taking this further.

I really like my experience when I come here. Friendly and helpful staff. Have been coming here since it opened and it’s the only store I come to now. I have had bad experiences at other stores. Thank you.