Crafting Creations Australia

We love your products XX

I was happy enough with the products. Customer service was terrible, staff are rude and sent borderline aggressive emails after incorrectly filling a product. Would not recommend working with this businessEdit to reply: I won't contact you for further discussion, there has been ample opportunities for that through my work email (the one used to place the order) it shouldn't take me publicly speaking out before I get a courteous response.

Ordered 70 units of a product for an event. Called the store prior to ordering to confirm if they can dispatch asap and send via express. I was told this was possible so I proceeded with making an order. Four days went by and I contacted the store asking for tracking information to which I was told it wasn’t dispatched yet and will be the next day. Next day came, heard nothing, I contacted them again and was told it would dispatch the next day. Decided to cancel my order and still awaiting a refund. Super unprofessional. I would avoid this business at all costs. The lady on the phone is also rude, and has no customer service skills and the emails are very unprofessional. If you are not capable of fulfilling my order you should be contacting me. If you as a business don’t have the stock in front of you ready to dispatch why was I told to order in the first place. It is now too late to order from else where as it wont arrive in time. Super disappointed.Do better!

Purchased products for my daughter. They quality great. I put the incorrect address in, the team were able to help me out and change the address. Would recommend.

Most products were lovely. Unfortunately the half hollow log and stacking pyramid looked completely different to the photo. The colour was a disgusting orange colour instead of the beautiful dark brown colour shown online. Please clarify the colour of the products before purchasing other wise you end up spending a lot of money for products that aren't worth it.