Flight Centre Joondalup

Worst travel experience ever thanks to Flight Centre. Electronic tickets did not come through as promised which led to myself and Air New Zealand staff spending 2 hours on hold with their 24/7 support line who couldn't even help. I had a young person with a disability and 5 yr old travelling with me and we did not know if we would make it with the flight being kept open for us to the last minute and having to rush through. Very stressful. Air New Zealand staff at the airport were AMAZING and made it happen for us ❣️ I will book online next time. Poor apology from Flight Centre given the stress they put us through!!!

100% Incompetency by this travel agency.We dealt with a travel agent called Amber.1st didn’t have time to talk face to face so she asked to do everything by email.We specifically asked for a holiday with three adults and two children. We booked two different hotels and in both hotels appartments there was no enough beds for everyone. In one of the hotel there was only 1 queen side bed room.The hotels booked were average and difficult to reach the main attractions. So we had to rent a car and spend more money.Please avoid flight center in Joondalup. A DYI holiday would be much better.Flight center you better choose competent travel agents.

MARCH 2023 - once again Flight Centre Joondalup really helped us when Virgin cancelled our flight at short notice and couldnt get us on another flight for 2.5 days. Many thanks to Amber and her team for sorting it out and getting us on a Virgin flight the next day. They are fantastic and we will use them again when we travel in the future.Sept 2019 - Gemma D at Flight Centre Joondalup was fantastic in booking everything for our Tassie holiday - flights, various accommodation, car and tours, even travel insurance. She was friendly, professional, knowledgeable - we will definitely see her again to book our next holiday. Thankyou, Gemma

Have tried to go there twice. The first time we were politely told to wait 45+ mins to be seen..... so we could book a group of couples to go to maldives.... it's OK, don't take my money with the fat commission included.The second time, I went to pick up a $100 gift card and was asked to wait half an hour. It actually took less time to stand in the post office line that went right out the door.If you love waiting in uncomfortable chairs, this is the place for you!

Just wondering what the point of this agency is? You recommend places and book them for people but if there's issues you can't help? If people need an agency to book holidays, how are they expected to be savvy enough to figure out who to contact if there are problems? If not the people who booked it, then who? We have issues with the accommodation Amber booked, it is filthy and it is a health risk. It has caused an insane amount of stress, and there is no help to be found. We have called and called yesterday and today, nobody answers the phones. We have also sent multiple emails with no response. Please read your emails. Thank you

What a waste of our time! You can’t get in contact with anyone, we paid for exit row seats and ended up getting no exit row seats and having to sit seperate from one another. Good luck calling, they never call back and emailing is at least a day and a half if not longer. Absolutely appalling. I will never ever go through another flight centre again. If I could give 0 out of 5 I would.

Looked at booking flights to the UK online but figured it'd be easier going in to store, great service and very helpful.

Went in a spoke to a consultant on a Saturday morning, discussed plans to book a European holiday. Consultant was friendly and helpful at that time, mentioned that she would have to make a few calls on monday and would contact me then.Unfortunately she never got back to me, or replied to emails or phone calls from me over the next week. prices for flights have increased quite a bit in the meantime, so I'm out of pocket. I took my business to Helloworld Joondalup, who were much better to deal with, I suggest you do the same.