Bill Buckle Brookvale Service

Two visits to VW Bill Buckle Service and my problem still hasn’t been resolved. I have noted on both my service appointment form and in person about a noise in my dashboard. I understand noises are hard to identify…however both times it has been blamed on the compartment where my sunglasses are. It’s definitely not that, because the second I drove out of the VW driveway the noise returned again. I feel as though the car hasn’t been looked at properly and am wasting my time. Do not feel comfortable with leaving my car with Bill Buckle VW again.

Great service from Michelle and the team yesterday, I would highly recommend.

I will never, ever get my car serviced anywhere else. Even if I buy another make in the future, it’s still going to get serviced at bill buckle Toyota.Michelle is my service advisor and helps me out with every issue I have, and knows how resolve them. I can’t speak higher of her and the team. Unlike the dentist I look forward to taking my car in for service.The service centre is fair priced (cheaper than some private mechanics) and the work quality from the mechanics is also fantastic.Thanks Bill Buckle Toyota, you’ve completely restored my faith car dealership service centres.

Fabulous people, fantastic service and beautiful rest room

Just bought a car through Dylan Strydom at Bill Buckle BrookvaleI have bought and sold a few cars over the years but have never experienced the service like I received from Dylan.The guy couldn’t do enough to help, he was highly communicative, clear, fast and straight forward.He was not pushy or off hand and at all times it felt like he really wanted me to buy the car only if I felt comfortable doing so.I would recommend him and the team anytime. Thanks DylanJohn Cunningham

Brought my Toyota for service at 8am was told to collect vehicle at 4.30pm which was ok with me, at 3.30pm they called to let me know that I needed front and rear brakes and they didn't have them in stock! That's ridiculous! A Toyota dealer with no pads in stock!. To top it up they said I needed to leave my car overnight to which I didn't agree and told them over the phone I would be collecting my car at original agreed time. I went back to collect at 5.00pm and car wasn't ready. Had to wait further 20 min. Eventually drove off by 5.20pm with brakes not done. End up having to take elsewhere.

As a retired Mechanic and moving house I didn't have time to do the 200,000 km service on my Prado so I booked it in at Buckles. On the day I left instructions to not bother ringing me about extra work needed and I was well aware of other items that would need attention soon. 2hrs later I get the first call, you need front and rear brakes. I said no, and I told you not to call me about extra work. An hour later, another call, you need 2 tyres and bonnet struts. I said no again. I got the come get it call at around 16:30 and while I was discussing what they had done for $1,220-, there was a massive explosion in the workshop. I stood and looked down into the workshop and there was my Prado with its bum on the bumpstops. The so called Tech" didn't set my rear airbag suspension for hoist extension so when he put the weight of the vehicle back on the suspension

Tried booking online, they did not respond until I phoned them 4 days later. When they finally serviced my car they said it would be ready at 3pm so I duly arrived at 3pm to pick it up. They said it was almost ready, so I waited until 3.30pm, it was still not ready so I went back to work, phoned at 4.30 to see if it was ready - they replied maybe 5 - 5.30pm cannot say for sure"."

I took my, at the time, new hilux here for its first service back in 2018 as it was convenient for me. I ended up getting it back later that day with damage to the tray. Of course, staff denied them causing the damage and unfortunately I didn't have much of a leg to stand on with proving that they did it. So I shrugged it off as the damage was minimal, and afterall, it was an aluminium tray destined for more damage. Its just a shame that they handled this incident so poorly. I even gave online feedback about it and never got a response.I continued to take my car here, purely for the convenience and the capped price servicing. Plus, the courtesy bus definitely helped (they get one star for this).I took my hilux back in during early 2020 for another service, and to address an issue with the 4x4 not engaging. I was greeted by Sean, who advised me that my car was in good hands and that their head 4x4 mechanic, Doug, would get an answer to me by the end of the day. Come the end of the day, and I still hadn't received a call about my car. I tried numerous times to contact the service centre but no one picked up. I ended up getting a lift down there to see what was going on with my car as I needed it back for work. Once I got down there, Sean said that they couldn't find an issue and that my car would need to be in for a longer period.Doug, the head 4x4 mechanic"

Very Very Rude customer service over the phone.Today i called to bill buckle Toyota at 2:15 PM, the person was on the phone was very Very Rude and worst customers i hve ever received. There was bit misunderstanding while i ordered brake pad today . I told to frant desks person that ,i want brake pads for fornt two wheel and he charged $198. I paid the amount and rushed to work. Bit later realised that this bit too expensive and call to the part department and told hte person i want cancel my order because it's bit over priced .the person told me ,you that it's not over priced , you ordered two pairs and we can't cancel your order. At this point i tried explain that there is a misunderstanding but the person over phone was very Very Rude and he was continuously saying it's all your fault ,we can't cancel your order, we didn't invite you and force you to make an order and strat yelling. When ask him what's the solution then he said you returne the product and you will charge 15%.it could be my fault or misunderstanding while ordering because English is my second language. He could have told me in first place that we can't cancel your order but you can return it and will charge 15% return fee instead of being Rude and yelling . As a customers i don't think i will visit this place again .