Australia Post - Auburn Post Shop

“Attempted to deliver at 9:06am” - mate I was home and I did not hear a knock or a voice.There’s no point of having delivery drivers if they just going to deliver the packages at the post office. And when I do come to pick it up, it’s always full of customers with little staff. Wasting 15-40 minutes just to receive my parcel when I could of got it earlier (in one minute) if they delivery driver done the job properly. Pathetic.

Legitimately the worst post office in the whole country run by the most incompetent crew of individuals who could have ever been picked to do such a simple job. Auspost in general is a pain to work with but this dingy place takes the cake by far. Not even just not bothering to ring a doorbell, but not even bothering to leave a card or sending a card out 10 days past the expiry date of “when to collect by”. I get that this the suburb has significantly more people now but your funding would’ve likewise increased to deal with it, but this place has remained as incompetent as ever. You haven’t truly dealt with the lows of Auspost until you’ve dealt with this post office. It’s more reliable and stress free to drive yourself to Melbourne to pick up an order than rely on these lot

90% of the time there is more than 20 upwards of 40 people in the line with only 2 staff serving. It’s been like this for many years and only getting worse. With the influx of apartments in the area common sense would suggest to have staff at every counter to cope with demand.

Firstly this centre isn't bad overall but I am writing this review because of Kevin one of the staff member here, Wish I could give negative rating here for him. Worst customer service experienced at this centre when I went to submit passport application and served by: Kevin!!! . An absolute disgrace for Australia Post as an organization to have such employees who are rude, arrogant, loud and I felt insulted with his attitude & behaviour.Firstly, he wasn't willing to serve me around 4:35 pm while I reached the counter after waiting in the queue from sometime. Apparently, he wasn't willing to accept passport application (just one) on a friday afternoon ater 3pm which hardly takes 15 min to process.Secondly, he is not up to date from Australia's Passport office and gave wrong information. He had no idea about Form B6 which i checked earlier from the officer at Passport office. Anyways, he called the passport office to get correct information. Even the officer at Passport office gave me the policy number POL 005013 to inform the Post office guy (Kevin) but he wanted to escape the duty and leave the workplace without caring much about customer time and money wasted to just get one application processed at this centre.I urge the senior authorities at Australia Post to consider training the customer facing staff some lessons on customer service and kind behaviour.Operating hours are 9 to 5 on a usual work day, you aren't supposed to leave the customer counter while the customer is standing at the counter and caused me stress!What a disgrace to the organization!!!

Very impressive behaviour Asian guy quite polite helpful ever recommend to work with this man .Wednesday 24/5/23 morning shift guy

Worst of all. They gave my parcel to the members of my same unit from the shop. Its a breach of my privacy as my unit member opened it. Don’t want to give even a star.

Don't know what wrong with driver and staff,i paid what i should pay,but they are the person who decide what i should do,if i ever get any other choice i would never choose to deliver any parcel to them,i spent nearly 1hr to talk with customer service and let them call staff to solve the problem and get my parcel,but like ehat i said 6times phone call and the staff never pick it up even the phone it's.just next to him,they never care about waste about client time,they never seems like to handle the problem,the worst postshop ever,and i would say i will never deliver any parcel from them

Worst Service, I would have given negative star if possible. They didn't bother trying to deliver to my place and sent to post office, they give us option to fill up the form to authorise someone else to collect the parcel and later they say they can't do it.

Worst experience ever . There was one lady who was so loud and rude to me . I was not aware of some information she could have spoke to me nicely but no . . . She was a Asian girl had to wait for like 20min in a queue and a very bad customer service. Even though there is a note saying zero tolerance to bad behaviour it should be for them as well .

Extremely rude customer service. Please hire young and willing people that are happy to work here. Literally got screamed at for something that was their fault. Highly disappointed.